topic Re: MySupport website issues? in Active IQ and AutoSupport Discussions

MySupport website issues?

jvniejen — Wed, 04 Jun 2025 23:07:29 GMT

I've been looking at the following screen for the last week and am now finally investigating:

Looks from my end like I am getting directed to an akamai server that is malfunctioning. Other URLs underneath the main mysupport.netapp.com are usually 404'ing. EG: http://mysupport.netapp.com/NOW/asuphome/

My colleagues on a few timezones away are not having issues. I haven't the slightest idea how to raise this to someone's attention other than via this forum, so if i've misplaced this, can you let me know or put it in front of the right eyes?

Thanks!

Re: MySupport website issues?

Wave — Wed, 07 Oct 2015 11:01:54 GMT

Same here, for at least a week. But it only happens with Chrome. Firefox works fine.

Yes, I cleaned the cache and so on.

Re: MySupport website issues?

hariprak — Thu, 08 Oct 2015 14:33:29 GMT

Hi,

Are you still facing this issue?

Thanks

Re: MySupport website issues?

Wave — Fri, 09 Oct 2015 07:38:55 GMT

Yes, still happens. Still only in Chrome.

I don't know, the browser must have gone crazy.

Re: MySupport website issues?

yescorrect — Fri, 29 Apr 2016 15:14:30 GMT

NOT able to log into the MySupport site in the middle of the USA.

When attempting to use the NetApp site and selecting SUPPORT the 404 page not found error appears.

Perhaps ironic, requesting support you get a failed page?

HELP - this should not be happening, especially for a LONG of a period of time>

NetApp H E L P .....

Re: MySupport website issues?

Survive — Thu, 05 May 2016 19:04:44 GMT

I'm seeing the same as the original poster. What's weird is I can access the site if I go incognito.

-Will

Re: MySupport website issues?

adamgilstrap — Wed, 15 Jun 2016 16:14:39 GMT

I'm having this same issue and it's only with Chrome. I get the same message "We apologize that the support site is currently unavailable". It works from any other browser, except Chrome. Did anyone get this fixed?

Re: MySupport website issues?

MarcSchindler — Thu, 16 Jun 2016 08:20:38 GMT

Hello, Please clear your cookies and try it again. Best regards