topic Re: my autosupport performance graphs in Active IQ and AutoSupport Discussions

my autosupport performance graphs

dfwmouser — Wed, 04 Jun 2025 20:30:49 GMT

There is a save button on the performance graphs that says either save as pdf or save as svg.

If I click either, I see at the bottom of the screen that an upload is in progress and the percentage until complete.

I don't see a way to retrieve the output.

Where is it uploading to?

How do I obtain the file?

JamesIlderton — Thu, 09 Jun 2016 13:40:32 GMT

It should be downloading the output in your browser. Check your Downloads folder, or the download history for your browser for a link to the file.

dfwmouser — Thu, 09 Jun 2016 13:47:41 GMT

I have but could not find it.

I tried two different browsers as well.

I must be overlooking something.

Does it work for you?

JamesIlderton — Thu, 09 Jun 2016 14:13:33 GMT

It does. I've used Chrome, Firefox, Edge and IE and they all download the files fine.

dfwmouser — Thu, 09 Jun 2016 14:17:08 GMT

It may be our antivirus software causing an issue with the download that is not evident.

I'll look into that.

Thanks

Stark — Tue, 05 Jul 2016 03:52:21 GMT

I have the same problem since Jun, as the month can't save Performance Report in PDF file.