AutoSupport message types that generate a case in the NetApp CRM system

samuilfilipov — Wed, 04 Jun 2025 19:38:44 GMT

Hi everyone,

I've been trying to understand which AutoSupport error types result in a case being opened in the NetApp CRM system. The only material I was able to find online was this, but it does not give me an idea of the current list.

https://kb.netapp.com/support/index?page=content&id=7010076&actp=LIST

Can anyone help?

Many thanks in advance

Re: AutoSupport message types that generate a case in the NetApp CRM system

andris — Wed, 10 Aug 2016 01:36:56 GMT

Unfortunately, a customer-viewable list is not available at this time.

I suggest following up with your NetApp representative.

topic AutoSupport message types that generate a case in the NetApp CRM system in Active IQ and AutoSupport Discussions

AutoSupport message types that generate a case in the NetApp CRM system

Re: AutoSupport message types that generate a case in the NetApp CRM system