topic Has anyone had this issue ASUP's showing up in Dr. Akula and NGS Search but not MyAutosupport in Active IQ and AutoSupport Discussions https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Has-anyone-had-this-issue-ASUP-s-showing-up-in-Dr-Akula-and-NGS-Search-but-not/m-p/7313#M142 <HTML><HEAD></HEAD><BODY><P>Thanks for the system ID's for looking up.</P><P></P><P>This doesn't appear to be related to My AutoSupport - there appear to be problems with the systems being able to send typical content-rich AutoSupports via the customer's SMTP servers. This is somewhat supported by the fact that the simple "noteto" e-mails are getting through without problems.&nbsp; It's likely to be an incompatibility with the customer's anti-spam/anti-malware/anti-virus scanning functionality in place for e-mail.</P><P></P><P>I'd open a support case for further technical assistance.</P><P></P><P>-Andris</P></BODY></HTML> Tue, 12 Jul 2011 19:49:23 GMT andris 2011-07-12T19:49:23Z Has anyone had this issue ASUP's showing up in Dr. Akula and NGS Search but not MyAutosupport https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Has-anyone-had-this-issue-ASUP-s-showing-up-in-Dr-Akula-and-NGS-Search-but-not/m-p/7308#M141 <HTML><HEAD></HEAD><BODY><P>i get the nofifications as i am in the noteto section, but they will not show up at all from MyAusosupport.&nbsp; The WEEKLY_LOG has been manully issued from the controllers on two occasions but they are still not visible.&nbsp; </P></BODY></HTML> Thu, 05 Jun 2025 06:50:50 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Has-anyone-had-this-issue-ASUP-s-showing-up-in-Dr-Akula-and-NGS-Search-but-not/m-p/7308#M141 mpizzute 2025-06-05T06:50:50Z Has anyone had this issue ASUP's showing up in Dr. Akula and NGS Search but not MyAutosupport https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Has-anyone-had-this-issue-ASUP-s-showing-up-in-Dr-Akula-and-NGS-Search-but-not/m-p/7313#M142 <HTML><HEAD></HEAD><BODY><P>Thanks for the system ID's for looking up.</P><P></P><P>This doesn't appear to be related to My AutoSupport - there appear to be problems with the systems being able to send typical content-rich AutoSupports via the customer's SMTP servers. This is somewhat supported by the fact that the simple "noteto" e-mails are getting through without problems.&nbsp; It's likely to be an incompatibility with the customer's anti-spam/anti-malware/anti-virus scanning functionality in place for e-mail.</P><P></P><P>I'd open a support case for further technical assistance.</P><P></P><P>-Andris</P></BODY></HTML> Tue, 12 Jul 2011 19:49:23 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Has-anyone-had-this-issue-ASUP-s-showing-up-in-Dr-Akula-and-NGS-Search-but-not/m-p/7313#M142 andris 2011-07-12T19:49:23Z