topic Re: Configuring netapp autosupport via SSL and STARTTLS in Active IQ and AutoSupport Discussions

Configuring netapp autosupport via SSL and STARTTLS

econde — Tue, 04 Jul 2017 20:55:37 GMT

Hello, a client wants to validate the requirements to configure the autosupport, the client has a mail server that requires connection via SSL and STARTTLS, similar to a gmail account. He says that it is not possible to activate mail relay. Is there any configuration that we can have as an alternative?

Re: Configuring netapp autosupport via SSL and STARTTLS

andris — Wed, 05 Jul 2017 18:41:12 GMT

SMTP AutoSupport does not support SSL/STARTTLS.

Consider configuring AutoSupport to use HTTPS to send to NetApp.

There is no other solution for internal AutoSupport SMTP to their own e-mail destinations.

Re: Configuring netapp autosupport via SSL and STARTTLS

robinpeter — Wed, 05 Jul 2017 18:53:31 GMT

Here is some details about autosupport requirements.

https://library.netapp.com/ecmdocs/ECMP1636037/html/GUID-46433D3E-7EB3-4C17-B097-1380FC0FB55D.html

I'll strongly recommend you using HTTPS, which enable Autosupport OnDemand.

SMTP settings should be is based on your mail server reqirements and you have to meet that.

in some case from address have to have to be a valid email address in the server (not just hostname@domainname)

and you can use the following command to rest the mail delivery to netapp as well as your client's mailbox

::> system autosupport invoke -node * -message test -type test

If you use HTTPS to deliver the mail to NetApp and SMTP to Storage Admin's mailboxes..

both status will report in "sutosupport history show" command.

Robin.

Re: Configuring netapp autosupport via SSL and STARTTLS

econde — Fri, 07 Jul 2017 21:43:20 GMT

Thank you all for your comments.

Re: Configuring netapp autosupport via SSL and STARTTLS

cedric_datawan — Fri, 22 Oct 2021 08:15:28 GMT

Hello,

Isn't possible to connect to a smtp server with the email adresse, due to the login with @

In command line the @ is set to be follow by the SMTP server name ...

" or ' dosent wotk