https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/How-to-find-the-official-support-begin-date/m-p/138033#M1454 <P>I have reviewed our "Standard Terms and Conditions", at <A href="https://www.netapp.com/us/how-to-buy/stc.aspx" target="_blank">https://www.netapp.com/us/how-to-buy/stc.aspx</A> and the most relevant would be in the general terms, which for the regions I reviewed all state risk and title passes to customer on delivery. Also remembering, Support agreements are sold with a specific end date, not a duration.</P> Tue, 13 Feb 2018 02:54:06 GMT AlexDawson 2018-02-13T02:54:06Z https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/How-to-find-the-official-support-begin-date/m-p/138026#M1453 Does the support contract officially begin when the product is delivered? Or, does SUPPORT officially begin once the system is deployed? How and where can I find this information? Wed, 04 Jun 2025 14:02:29 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/How-to-find-the-official-support-begin-date/m-p/138026#M1453 guenterw 2025-06-04T14:02:29Z https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/How-to-find-the-official-support-begin-date/m-p/138033#M1454 <P>I have reviewed our "Standard Terms and Conditions", at <A href="https://www.netapp.com/us/how-to-buy/stc.aspx" target="_blank">https://www.netapp.com/us/how-to-buy/stc.aspx</A> and the most relevant would be in the general terms, which for the regions I reviewed all state risk and title passes to customer on delivery. Also remembering, Support agreements are sold with a specific end date, not a duration.</P> Tue, 13 Feb 2018 02:54:06 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/How-to-find-the-official-support-begin-date/m-p/138033#M1454 AlexDawson 2018-02-13T02:54:06Z