https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/not-able-to-receive-autosupport/m-p/139468#M1460 <P>we checked the etc folder, notifyd logs are not there. the model number is FAS2020 and the version is&nbsp;7.3.2</P> Wed, 04 Jun 2025 13:49:56 GMT Stella 2025-06-04T13:49:56Z https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/not-able-to-receive-autosupport/m-p/139468#M1460 <P>we checked the etc folder, notifyd logs are not there. the model number is FAS2020 and the version is&nbsp;7.3.2</P> Wed, 04 Jun 2025 13:49:56 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/not-able-to-receive-autosupport/m-p/139468#M1460 Stella 2025-06-04T13:49:56Z https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/not-able-to-receive-autosupport/m-p/139617#M1461 <P>Hi</P> <P>&nbsp;</P> <P>can you share the output of the commands:</P> <P>options autosupport</P> <P>traceroute &lt;smtp address as in autosupport.mailhost given from the command before&gt;</P> <P>autoshupport history show</P> <P>autosupport destinations show</P> <P>&nbsp;</P> <P>And confirm that your SMTP server can recive anonymous messages from the subnet of the array (you can see the ip with "ifconfig -a" and the routes with "route -s")</P> <P>&nbsp;</P> <P>Thanks</P> Mon, 16 Apr 2018 12:58:37 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/not-able-to-receive-autosupport/m-p/139617#M1461 GidonMarcus 2018-04-16T12:58:37Z