https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Autosupport/m-p/146677#M1515 <P>Dear All,</P> <P>&nbsp;</P> <P>We are looking for documentation or any artical on netapp site, where below procedure mention.</P> <P>&nbsp;</P> <P>Whenever there is any part failure pr any critical event generated on netapp storage and autosupport enabled on that storage then netapp support ticket raised automatically and engineer will assign. If controller is under standard contract engineer assign and if controller is unders ASP contract then case closed automatically.</P> Wed, 04 Jun 2025 12:49:14 GMT mayu 2025-06-04T12:49:14Z https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Autosupport/m-p/146677#M1515 <P>Dear All,</P> <P>&nbsp;</P> <P>We are looking for documentation or any artical on netapp site, where below procedure mention.</P> <P>&nbsp;</P> <P>Whenever there is any part failure pr any critical event generated on netapp storage and autosupport enabled on that storage then netapp support ticket raised automatically and engineer will assign. If controller is under standard contract engineer assign and if controller is unders ASP contract then case closed automatically.</P> Wed, 04 Jun 2025 12:49:14 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Autosupport/m-p/146677#M1515 mayu 2025-06-04T12:49:14Z https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Autosupport/m-p/146696#M1516 <P>Hi there! Our ASP partners provide level 1 support , meaning that for systems with an ASP contract, only the ASP provider can raise tickets against them, including those that would be covered by autosupport. You can ask to have it moved back from ASP to regular support if you wish, but there will likely be a cost associated with it.</P> Wed, 20 Feb 2019 02:35:07 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Autosupport/m-p/146696#M1516 AlexDawson 2019-02-20T02:35:07Z