Active IQ mobile app - adding note to existing support case

jm_anglin — Wed, 04 Jun 2025 12:48:48 GMT

I just tried to add a note to a support ticket via the Active IQ app on my android phone. Unfortunately, as soon as I tapped on the text box, a soft keyboard covered the bottom half of the screen obscuring the submit button and there's no way to remove that keyboard. I also noted that the screen would not auto-rotate when I turned by phone, hoping that would cause the keyboard to disappear. I gave up and added my note to the ticket from a web browser ... and have now spent about twice that amount of time trying to find the appropriate place to report this bug.

Re: Active IQ mobile app - adding note to existing support case

ssahana — Sun, 03 Mar 2019 21:03:09 GMT

Hello,

Apologies for the inconvenience. Our support team will look at this issue and get back to you. Meanwhile, please share your device model and a screenshot to ng-support-mobile-app@netapp.com

Thanks

Sahana

topic Re: Active IQ mobile app - adding note to existing support case in Active IQ and AutoSupport Discussions

Active IQ mobile app - adding note to existing support case

Re: Active IQ mobile app - adding note to existing support case