topic Re: ActiveIQ API - Broken Endpoints in Active IQ and AutoSupport Discussions

ActiveIQ API - Broken Endpoints

PeteM — Wed, 04 Jun 2025 11:17:24 GMT

I am writing a script to query api.activeiq.netapp.com, however, it seems some endpoints are not working properly. Both Python and using the API Catalog Service return the same results. I have tried to refresh my tokens to no avail...

Example:

200 - https://api.activeiq.netapp.com/v1/system/list/level/customer

500 -

https://api.activeiq.netapp.com/v1/systemList/aggregate/level/customer/id/<customer_id>

200 -

https://api.activeiq.netapp.com/v2/system/details/level/customer/id/<customer_id> but returns a empty dataset.

Any help would be helpful.

Re: ActiveIQ API - Broken Endpoints

DRNielsen — Thu, 12 Mar 2020 08:04:09 GMT

Exact same issue. Tried to use NetApp support to get someone to look at it but after thinking about it for a week they decided that they were not responsible for this.

It seems like the Community pages are not monitored - So what to do?

Re: ActiveIQ API - Broken Endpoints

PeteM — Thu, 12 Mar 2020 12:33:42 GMT

Yeah, support told me the same thing. I am escalating this issue through our SE and SAM.

Re: ActiveIQ API - Broken Endpoints

coryc — Fri, 13 Mar 2020 13:54:40 GMT

Sorry you are having a problem with the APIs. There may be a bug with the default boxes. Try entering something into these boxes for starting number and total number of records. See if that helps.

Re: ActiveIQ API - Broken Endpoints

DRNielsen — Fri, 13 Mar 2020 16:25:59 GMT

That works. Thanx

Re: ActiveIQ API - Broken Endpoints

PeteM — Mon, 16 Mar 2020 15:15:44 GMT

This works. As long as it is treated like a bug then I will mark as a temporary solution. Thanks!

Re: ActiveIQ API - Broken Endpoints

coryc — Tue, 17 Mar 2020 21:24:54 GMT

A bug has been filed. Thanks

Re: ActiveIQ API - Broken Endpoints

WouterC — Thu, 23 Apr 2020 07:34:25 GMT

The problem is still there.

Re: ActiveIQ API - Broken Endpoints

coryc — Wed, 20 May 2020 15:30:52 GMT

This bug existed in both the System Details and Health Details APIs. I am pleased to report that this has been fixed and moved to production. I have tested both (leaving the first two boxes empty so that default values will be used) and they both are working.