topic Re: autosupport via bluecoat proxy in Active IQ and AutoSupport Discussions

autosupport via bluecoat proxy

cheekeong_toh — Thu, 05 Jun 2025 07:24:11 GMT

Hi,

I am trying to convert sending weekly autosupport via SMTP to HTTPS. Using HTTPS will be via our autheuicated proxy (BlueCoat) - type Basic.

I have tried

1.) autosupport.support.proxy http://username:password@proxy.company.com:8080

2.) autosupport.support.proxy username:password@proxy.company.com:8080

autosupport.support.transport https

The proxy didn't received the username/password and reject the connection. Anyone have experience with autosupport via proxy?

Regards

Re: autosupport via bluecoat proxy

cheekeong_toh — Fri, 11 Sep 2009 06:27:42 GMT

Anyone?

Re: autosupport via bluecoat proxy

amiller_1 — Tue, 15 Sep 2009 03:55:49 GMT

Hmm....can you allow certain IP #'s through the proxy without authentication?

Re: autosupport via bluecoat proxy

klink — Tue, 15 Sep 2009 11:27:22 GMT

It seems that the autosupport proxy isn't working very reliably in 7.X. I understand this may be fixed in 8.0, but don't have personal knowledge from having tried it myself.

Is it possible to allow un-authenticated access through the proxy to the specific NetApp support site?

Steve

Re: autosupport via bluecoat proxy

cheekeong_toh — Tue, 15 Sep 2009 11:47:37 GMT

I am trying to avoid proxy bypass, due to security reasons.

Re: autosupport via bluecoat proxy

cheekeong_toh — Tue, 15 Sep 2009 11:52:10 GMT

I have also tried to use popular CCProxy (authentication via username/password), same result (i.e not working)

Trying to avoid proxy bypass.

I have open a case on now.netapp.com, 1.5 months gone and still no resolution.

Re: autosupport via bluecoat proxy

klink — Wed, 16 Sep 2009 05:44:10 GMT

I'm sorry to hear you haven't gotten a case resolution.

My understanding is that the proxy feature is not working properly in 7.X. It might be fixed in 8.0.

Meantime, it seems the recommended solution is to bypass the proxy.

Steve