topic Re: Active IQ Config Advisor 6.4 in Active IQ and AutoSupport Discussions

Active IQ Config Advisor 6.4

LeeNetapp — Wed, 04 Jun 2025 10:10:06 GMT

I have installed Active IQ Config Advisor 6.4

When i review Result and select Visualization then select for "Cable Visualization"

I got a prompt Cabling diagram cannot be generated. Error in parsed json file.

How may i fix this issue.

Re: Active IQ Config Advisor 6.4

pedro_rocha — Fri, 29 Oct 2021 14:46:40 GMT

That would be funny if not tragic. Take a look at the release notes:

The following key issues have been addressed in Config Advisor 6.4:
• ...
• Parsing error with cabling diagram

....

It's a new installation over an old one or you did it from scratch?

Re: Active IQ Config Advisor 6.4

pedro_rocha — Fri, 29 Oct 2021 14:49:39 GMT

also, did you check each and every requirement?

https://mysupport.netapp.com/api/tools-service/toolsbinary/activeiq-configadvisor/download/Active_IQ_ConfigAdvisor_6.4_Installation_and_Setup.pdf

Re: Active IQ Config Advisor 6.4

LeeNetapp — Sat, 30 Oct 2021 04:18:15 GMT

I have went through all then downloaded the latest version 6.4. This is the 1st time i using it

Re: Active IQ Config Advisor 6.4

LeeNetapp — Sat, 30 Oct 2021 04:20:38 GMT

Hi Pedro,

I also saw the same comment during the download where the cabling issue been addressed in Config Advisor 6.4

I install the tool from scratch.

This is the 1st time i using the tool.

Saw version 6.4 the latest one and i download it and install.

But when i go to visualization and select cabling, i getting the json parse error as per attached in earlier email.

Pease advise any way to fix this issue

Re: Active IQ Config Advisor 6.4

pedro_rocha — Thu, 04 Nov 2021 17:57:30 GMT

Hi,

I really don't know what to do. The best you can do is to report this to them. Normally the teams that support these kind of tools from NetApp are fast to answer and give you a status on the issue.

https://csstrack.netapp.com/Ticket/155/