topic Re: puzzled by activeiq warning in Active IQ and AutoSupport Discussions

puzzled by activeiq warning

grocanar — Wed, 04 Jun 2025 10:07:19 GMT

on activeiq i got this following warning

Risk:Current versions of SP firmware include fixes for bugs #911759 and #1312030, however not upgrading the Service Processor (SP) internal ethernet switch to version3 can still allow network disruptions.

Potential Impact:The downrev SP ethernet switch firmware may lead to repeated SP network resets and dropped SSH connections. In some instances it may prevent SSH connections.

Details:The controller Service Processor(SP) has been updated however the SP internal ethernet switch requires manual intervention to complete the update process.

But when i connect to my clusters based on FAS80x node i don't find any evidence of existence of SP internal switch.

when i ran on my cluster on diag mode

cns::*> sp ?
api-service> Display and configure the Service Processor API service
autosupport> *Service Processor AutoSupport commands
image> Service Processor Firmware Image commands
log> Service Processor Logs
network> Display and configure the Service Processor Network
reboot-sp Reboot the Service Processor on a node
show Display the Service Processor information
snmp> *Service Processor SNMP commands
ssh> The ssh directory

i got nothing about an internal switch

then how do i finish the update on the internal switch?

Re: puzzled by activeiq warning

pedro_rocha — Wed, 15 Dec 2021 17:17:45 GMT

which contoller?

did you see this? https://mysupport.netapp.com/site/article?lang=en&page=%2FAdvice_and_Troubleshooting%2FData_Storage_Systems%2FFAS_Systems%2FHow_to_update_internal_ethernet_switch_firmware&type=howto

1 - Go to the NetApp Downloads page.

2 - Chose the controller model of interest.

3 - For the purpose of accessing the instructions select either one of the two Service Processor for installation... upgrade methods. (The instructions for updating the switch firmware are the same regardless of which upgrade method is selected.)

4 - Click on a Download link in the table for the specific SP/BMC version of interest and follow the Internal Switch Update Instructions.

*Note: Internal switch update procedures have a couple of important model- and version-specific differences. Always ensure you are viewing the instructions for the correct model and SP firmware version.

Re: puzzled by activeiq warning

grocanar — Thu, 16 Dec 2021 09:57:40 GMT

Hi Pedro

I have followed carefully this documentation till the end

my controller are FAS8020 , FAS8040 and FAS8060

I m even wondering if i had an internal switch.

Re: puzzled by activeiq warning

pedro_rocha — Thu, 16 Dec 2021 14:16:08 GMT

yes... those platforms does not have the internal switch

I'd suggest you to contact activeiq support to check that.

Re: puzzled by activeiq warning

loganb — Thu, 16 Dec 2021 15:07:43 GMT

the platform does have an internal switch

i have updated the kb to reflect that and i have made a note for our download page to include the steps as well

please follow the steps in the bug notes

https://mysupport.netapp.com/site/bugs-online/product/ONTAP/BURT/911759

Once upgraded, access the SP CLI to run the following commands:

SP> priv set diag

SP*> sp switch-update

SP*> sp switch reset

you must log in to your SP interface not ONTAP management interface

Re: puzzled by activeiq warning

grocanar — Fri, 17 Dec 2021 10:36:00 GMT

thanks for the answer

i had missed the point of connecting through sp

Therefore there s a typo in the doc

it s

sp switch-reset

and not

sp switch reset