topic Useful alert "Not Receiving AutoSupport from your systems" not being received lately in Active IQ and AutoSupport Discussions

Useful alert "Not Receiving AutoSupport from your systems" not being received lately

LuizS — Wed, 04 Jun 2025 10:02:04 GMT

Hi Team,

I don't know why, but since 2020 I notice that we didn't receive-mail alerts from ActiveIQ portal regarding "systems that not sending Autosupports for long time", but there are indeed some systems with not-working Autosupports and I only found that when examining ActiveIQ "manually".

Anyone noticed the same?

Thanks.

Re: Useful alert "Not Receiving AutoSupport from your systems" not being received lately

amccullo — Wed, 20 Apr 2022 02:20:48 GMT

Hello,

The following KB supplies steps for confirming AutoSupport status form the ONTAP CLI:

https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/ONTAP_OS/Autosupports_being_sent_by_cluster_to_NetApp_but_not_appearing_in_Active_IQ_Digital_Advisor

Please go through the steps in the Solution section on each affected cluster.

Also, please provide the platform and OS version for all affected systems.

Regards,

TSE Aaron McCullough