topic Re: Issues connecting to ActiveIQ from system manager in Active IQ and AutoSupport Discussions

Issues connecting to ActiveIQ from system manager

Sycon1976 — Tue, 12 Nov 2024 17:27:16 GMT

Have several customers that are having this issue, I thought it may be related to upgrading to 9.15.1P3, but it appears on other versions I know were working correctly.

When you go to ActiveIQ suggestions I get the following errors.

Chrome = Cannot read properties of undefined (reading 'forEach')

Firefox = a[0].results.risks is undefined

Support suggested restarting the vserver service sysmgr but no luck.

Re: Issues connecting to ActiveIQ from system manager

bretta — Tue, 12 Nov 2024 18:46:05 GMT

Is this for Active IQ Unified Manager (onsite) or Active IQ Digital Advisor (the website https://activeiq.netapp.com )?

Re: Issues connecting to ActiveIQ from system manager

Sycon1976 — Tue, 12 Nov 2024 20:20:28 GMT

This is from the ActiveIQ website, specifically when a cluster is registered through settings and looking at AQ risks.

Re: Issues connecting to ActiveIQ from system manager

andris — Wed, 13 Nov 2024 17:45:50 GMT

If this is in the context of https://aiq.netapp.com/, then click on the "Support" icon to report this issue to the AIQ Digital Advisor support team. Please provide the exact steps you take when this issue occurs.

Re: Issues connecting to ActiveIQ from system manager

Sycon1976 — Wed, 13 Nov 2024 18:49:16 GMT

Actually it fixed itself overnight. Support said they heard from the AIQ support team they had corrected an error