topic Re: My Autosupport site offline? in Active IQ and AutoSupport Discussions https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/My-Autosupport-site-offline/m-p/11066#M197 <HTML><HEAD></HEAD><BODY><P>I am not seeing any problems with My AutoSupport - this is as an employee from a VPN connection, at least.</P><P>Definitely follow the instructions here to open a support ticket: <A class="active_link" href="https://support.netapp.com/willows/pri/feedback.do" title="https://support.netapp.com/willows/pri/feedback.do" target="_blank">https://support.netapp.com/willows/pri/feedback.do</A></P><P></P><P>Regards,</P><P>-Andris</P></BODY></HTML> Thu, 11 Oct 2012 13:08:45 GMT andris 2012-10-11T13:08:45Z My Autosupport site offline? https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/My-Autosupport-site-offline/m-p/11052#M194 <HTML><HEAD></HEAD><BODY><P>Is there a problem with the My Autosupport site? When I'm trying to launch MyAutosupport i'll get an error;</P><P>A 500 error has occurred: </P><UL><LI></LI><LI><BR /><SPAN class="reason">System Error </SPAN></LI></UL><P><SPAN class="reason"></SPAN></P><P><SPAN class="reason"></SPAN></P></BODY></HTML> Thu, 05 Jun 2025 06:17:36 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/My-Autosupport-site-offline/m-p/11052#M194 m_zoutewelle 2025-06-05T06:17:36Z Re: My Autosupport site offline? https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/My-Autosupport-site-offline/m-p/11056#M195 <HTML><HEAD></HEAD><BODY><P>I've just tried and I&nbsp; can get logged in to ASUP fine. Can get to Storage efficiency and protocol throughput graphs no problem</P></BODY></HTML> Thu, 11 Oct 2012 09:00:46 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/My-Autosupport-site-offline/m-p/11056#M195 rorzmcgauze 2012-10-11T09:00:46Z Re: My Autosupport site offline? https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/My-Autosupport-site-offline/m-p/11061#M196 <HTML><HEAD></HEAD><BODY><P>I've tried with IE9, Chrome en IE7 but nothing works. Just opened a case to solve this issue. Strange thing is that it does work with the mobile app</P></BODY></HTML> Thu, 11 Oct 2012 09:07:54 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/My-Autosupport-site-offline/m-p/11061#M196 m_zoutewelle 2012-10-11T09:07:54Z Re: My Autosupport site offline? https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/My-Autosupport-site-offline/m-p/11066#M197 <HTML><HEAD></HEAD><BODY><P>I am not seeing any problems with My AutoSupport - this is as an employee from a VPN connection, at least.</P><P>Definitely follow the instructions here to open a support ticket: <A class="active_link" href="https://support.netapp.com/willows/pri/feedback.do" title="https://support.netapp.com/willows/pri/feedback.do" target="_blank">https://support.netapp.com/willows/pri/feedback.do</A></P><P></P><P>Regards,</P><P>-Andris</P></BODY></HTML> Thu, 11 Oct 2012 13:08:45 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/My-Autosupport-site-offline/m-p/11066#M197 andris 2012-10-11T13:08:45Z Re: My Autosupport site offline? https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/My-Autosupport-site-offline/m-p/11071#M198 <HTML><HEAD></HEAD><BODY><P>It seems to be an known issue and the development team opened a case for it.</P></BODY></HTML> Fri, 12 Oct 2012 06:45:06 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/My-Autosupport-site-offline/m-p/11071#M198 m_zoutewelle 2012-10-12T06:45:06Z