topic Re: NetApp Support-Site not reachable over IPv6 in Active IQ and AutoSupport Discussions

NetApp Support-Site not reachable over IPv6

bloehlein — Thu, 05 Jun 2025 06:06:17 GMT

Hi,

the support-site is not reachable over an ipv6-connection:

user@computer:~# wget -6 support.netapp.com

--2013-04-03 10:18:10-- http://support.netapp.com/

Resolving support.netapp.com (support.netapp.com)... 2620:10a:4001:4000::a16

Connecting to support.netapp.com (support.netapp.com)|2620:10a:4001:4000::a16|:80... connected.

HTTP request sent, awaiting response... Read error (Connection reset by peer) in headers.

Retrying.

IPv4 is working fine:

user@computer:~# wget -4 support.netapp.com

--2013-04-03 10:24:57-- http://support.netapp.com/

Resolving support.netapp.com (support.netapp.com)... 216.240.18.16

Connecting to support.netapp.com (support.netapp.com)|216.240.18.16|:80... connected.

HTTP request sent, awaiting response... 200 OK

Length: unspecified [text/html]

Saving to: `index.html'

2013-04-03 10:24:59 (34.6 KB/s) - `index.html' saved [27318]

Is the IPv6 dns-record intended or by mistake?

Best regards,

Bernd

Re: NetApp Support-Site not reachable over IPv6

felixschroeder — Wed, 03 Apr 2013 08:28:42 GMT

Confirming the exact same problems that Bernd stated.

Cheers,

Felix

Re: NetApp Support-Site not reachable over IPv6

jasongorrie — Wed, 03 Apr 2013 11:25:34 GMT

I too have the exact same problem.

Re: NetApp Support-Site not reachable over IPv6

cprivitere — Wed, 03 Apr 2013 21:36:53 GMT

I'm also experiencing this.

Re: NetApp Support-Site not reachable over IPv6

ljulie — Thu, 11 Apr 2013 21:52:32 GMT

Thank you for the feedback.

We have opened a case against this.

Please stay tuned for a solution.

Thank you

Re: NetApp Support-Site not reachable over IPv6

rickbrown — Mon, 22 Apr 2013 17:42:08 GMT

same problem, more info.

#dig support.netapp.com

; <<>> DiG 9.8.1-P1 <<>> support.netapp.com

;; global options: +cmd

;; Got answer:

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 16142

;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 4, ADDITIONAL: 4

;; QUESTION SECTION:

;support.netapp.com. IN A

;; ANSWER SECTION:

support.netapp.com. 30 IN A 216.240.18.16

;; AUTHORITY SECTION:

support.netapp.com. 554 IN NS dc1-gl01.netapp.com.

support.netapp.com. 554 IN NS dc2-gl01.netapp.com.

support.netapp.com. 554 IN NS dc2-gl02.netapp.com.

support.netapp.com. 554 IN NS dc1-gl02.netapp.com.

;; ADDITIONAL SECTION:

dc1-gl01.netapp.com. 10 IN A 202.3.113.55

dc1-gl02.netapp.com. 10 IN A 202.3.113.56

dc2-gl01.netapp.com. 10 IN A 216.240.31.245

dc2-gl02.netapp.com. 10 IN A 216.240.31.246

;; Query time: 42 msec

;; WHEN: Mon Apr 22 13:33:08 2013

;; MSG SIZE rcvd: 208

a subsequent dig on any of the dc*.netapp.com returns entries AAAA records:

#dig dc1-gl01.netapp.com | grep AAAA

ns021.netapp.com. 3184 IN AAAA 2620:10a:4001:4000::a28

ns060.netapp.com. 3184 IN AAAA 2620:10a:4003:4000::a221

#dig dc1-gl02.netapp.com | grep AAAA

ns021.netapp.com. 3177 IN AAAA 2620:10a:4001:4000::a28

ns060.netapp.com. 3177 IN AAAA 2620:10a:4003:4000::a221

#dig dc2-gl01.netapp.com | grep AAAA

ns021.netapp.com. 3169 IN AAAA 2620:10a:4001:4000::a28

ns060.netapp.com. 3169 IN AAAA 2620:10a:4003:4000::a221

#dig dc2-gl02.netapp.com | grep AAAA

ns021.netapp.com. 3166 IN AAAA 2620:10a:4001:4000::a28

ns060.netapp.com. 3166 IN AAAA 2620:10a:4003:4000::a221

always ns021 and ns060. My guess is that Netapp does not really have an ipv6 web presence as of yet, and those are two machines that were provisioned with v6 by mistake.. but that's just a guess.

Re: NetApp Support-Site not reachable over IPv6

ljulie — Tue, 14 May 2013 21:35:08 GMT

Just to give you an update.

We have been working this issue and it is still under investigation. We have no definite area at this where the issue is originating. At this time we have had a route added back to a firewall in the stage environment and will be taking an action to restart the weblogic server/s once we get access to the Stage environment. Our goal is still to have this completed by the end of the week. Once we have that up and running we will schedule some time with one of the customers to test through the stage environment and take logs again as we did earlier this month.

Thank you

Re: NetApp Support-Site not reachable over IPv6

ljulie — Thu, 06 Jun 2013 23:01:53 GMT

Hello there

This issue has now been fixed. Please do let us know if you run into issues going forward.

Thank you.

Re: NetApp Support-Site not reachable over IPv6

jasongorrie — Tue, 10 Sep 2013 11:51:31 GMT

It could have started earlier, but I noticed that starting around noon eastern on September 09, 2013 I've started having the same problem. IPv6 does not work, whereas IPv4 does.

$ wget -6 support.netapp.com

--2013-09-10 07:33:08-- http://support.netapp.com/

Resolving support.netapp.com (support.netapp.com)... 2620:10a:4005:4000::a18

Connecting to support.netapp.com (support.netapp.com)|2620:10a:4005:4000::a18|:80... connected.

HTTP request sent, awaiting response... Read error (Connection reset by peer) in headers.

$ wget -4 support.netapp.com

--2013-09-10 07:34:05-- http://support.netapp.com/

Resolving support.netapp.com (support.netapp.com)... 216.240.21.18

Connecting to support.netapp.com (support.netapp.com)|216.240.21.18|:80... connected.

HTTP request sent, awaiting response... 200 OK

Length: unspecified [text/html]

Saving to: `index.html'

2013-09-10 07:34:06 (83.5 KB/s) - `index.html' saved [27238]