topic Re: My AutoSupport link issues arise again in Active IQ and AutoSupport Discussions

My AutoSupport link issues arise again

KENBUNCE0 — Thu, 05 Jun 2025 06:30:13 GMT

My AutoSupport link is once again having issues and from what it appears, NetApp has redesigned the launch page. I have already opened a case regarding this but is anyone else experiencing this same issue?

Re: My AutoSupport link issues arise again

brandon_odell — Mon, 09 Apr 2012 16:52:42 GMT

I was getting "page not found" errors about 1 hour ago. Currently, it is just sitting at a "loading..." status as it appears to be timing out.

Re: My AutoSupport link issues arise again

sudiph — Mon, 09 Apr 2012 16:53:21 GMT

Ken,

We are experincing issues with My AutoSupport and are looking at it as a matter of priority.

Thanks,

Sudip

Re: My AutoSupport link issues arise again

KENBUNCE0 — Mon, 09 Apr 2012 17:19:30 GMT

I have experienced Server timeouts, page not found errors, and even cutomer name not found errors.

Re: My AutoSupport link issues arise again

bkicken — Tue, 10 Apr 2012 07:40:16 GMT

Hi Ken,

I experience the same problems with my Autosupport.

Have you received any usefull updates since submitting this case?

Re: My AutoSupport link issues arise again

KENBUNCE0 — Tue, 10 Apr 2012 12:07:40 GMT

Everyone - According to NetApp Support, the page is up and running. I received a final reply back that the tool was up at 7:01PM CST (only approximately 9 hrs past when I originally opened a ticket)