topic How do I view /all/ raw autosupport data in Active IQ and AutoSupport Discussions

How do I view /all/ raw autosupport data

marklomas — Thu, 05 Jun 2025 06:34:29 GMT

Hi there.

The tool for viewing raw autosupport data seems to only allow you to view one section at a time. Is there a way to download the /entire/ autosupport for a system?

Many thanks

Mark Lomas

Re: How do I view /all/ raw autosupport data

andris — Tue, 21 Feb 2012 01:44:46 GMT

Can you download the entire AutoSupport from My AutoSupport? No.

If you have access to the system, you can grab the last 40-50 AutoSupport collections (depending on DOT version) from /etc/log/autosupport.

In 8.1, you have CLI that lets you specify any of those cached AutoSupport messages and retransmit them to arbitrary SMTP and HTTP destinations.

If you feel there's a specific reason why this should be available from My AutoSupport, please elaborate.

Re: How do I view /all/ raw autosupport data

marklomas — Tue, 21 Feb 2012 09:33:54 GMT

OK thanks.

We were just looking to run a Wireguage on a system we don't readily have remote access too but, we'll arange the access if that's the only way!

--
Mark Lomas

Re: How do I view /all/ raw autosupport data

brandon_odell — Mon, 16 Apr 2012 19:04:34 GMT

I see that there is now an option to "Download Complete Autosupport" in either .txt or .html formats in the "Raw Data" section of My AutoSupport. I have not been able pull any info from those links, however (tried IE, Firefox, and Chrome). Is this feature currently working?

Re: How do I view /all/ raw autosupport data

scottgelb — Mon, 16 Apr 2012 21:31:25 GMT

I see the same issue. Download text or html comes up with a blank page.

Re: How do I view /all/ raw autosupport data

sudiph — Mon, 16 Apr 2012 21:33:07 GMT

Brandon and Scott,

We are looking at this issue and will provide an update soon.

Thanks,

Sudip

Re: How do I view /all/ raw autosupport data

scottgelb — Mon, 16 Apr 2012 21:35:36 GMT

Thank you

Re: How do I view /all/ raw autosupport data

brandon_odell — Mon, 30 Apr 2012 19:02:54 GMT

Has anymore progress been made on this issue?

Re: How do I view /all/ raw autosupport data

scottgelb — Mon, 30 Apr 2012 19:18:39 GMT

ditto... just tried the text and html and blank page. The new iPhone Support app is nice though... a good way to enter case notes and check asups too.

Re: How do I view /all/ raw autosupport data

sudiph — Mon, 30 Apr 2012 19:25:20 GMT

Brandon, Scott, & others,

We are working on a fix and will have a deployment outlook for the community by next week.

Thanks,

Sudip

Re: How do I view /all/ raw autosupport data

brandon_odell — Mon, 30 Apr 2012 20:09:42 GMT

Sudip,

Thank you for keeping us informed.

-brandon