topic Re: Autosupport Configuration in Active IQ and AutoSupport Discussions

Autosupport Configuration

JAFFERALI86 — Thu, 05 Jun 2025 05:58:23 GMT

Hi All,

I would like to know the configuration of autosupport when we use the google email for business (mailhost:googlemail.l.google.com). Coz I can ping the mailhost but unable to send the autosupport email.

Please find the options of autosupport.

SSSSSSS> options autosupport

autosupport.cifs.verbose off

autosupport.content complete

autosupport.doit USER_TRIGGERED (TEST)

autosupport.enable on

autosupport.from Postmaster

autosupport.local_collection on

autosupport.mailhost googlemail.l.google.com

autosupport.max_http_size 10485760

autosupport.max_smtp_size 10485760

autosupport.minimal.subject.id hostname

autosupport.nht_data.enable on

autosupport.noteto xxxxx@email.com

autosupport.partner.to

autosupport.payload_format 7z

autosupport.performance_data.doit DONT

autosupport.performance_data.enable on

autosupport.periodic.tx_window 1h

autosupport.retry.count 15

autosupport.retry.interval 4m

autosupport.support.enable on

autosupport.support.proxy

autosupport.support.put_url support.netapp.com/put/AsupPut

autosupport.support.to autosupport@netapp.com

autosupport.support.transport smtp

autosupport.support.url support.netapp.com/asupprod/post/1.0/postAsup

autosupport.throttle on

autosupport.to xxxxx@email.com

autosupport.validate_digital_certificate on

SSSSSSS>

Thanks and Regards,

Jaffer Ali

Re: Autosupport Configuration

ASWINIKUMAR_REDDY — Wed, 17 Jul 2013 07:27:21 GMT

your filer should have the authenticate with the googlemail.l.google.com domain, then it will work else change the mailhost name.

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Re: Autosupport Configuration

JAFFERALI86 — Wed, 17 Jul 2013 07:34:18 GMT

Hi Aswinikumar,

Thanks for your reply. But this email is like a normal gmail which we can buy for our business needs with the domain. So I hope I cannot do authentication with the googlemail.l.google.com domain. Is there anything else I can do to get it fixed.

Thanks and Regards,
Jaffer Ali

Re: Autosupport Configuration

ASWINIKUMAR_REDDY — Wed, 17 Jul 2013 07:44:58 GMT

For additional information please see http://www.wafl.co.uk/autosupport/

Re: Autosupport Configuration

jeras — Wed, 17 Jul 2013 21:51:33 GMT

Autosupport SMTP configuration does not work with external SMTP servers that require authentication. There is not an option setting that would store the authentication credentials for the SMTP server.

For the autosupport.support.transport option, you could use HTTP which would send the NetApp support alert out to NetApp support. However, that would only address the Autosupport message being sent to NetApp support and would not address getting the same alert message to you. To setup the e-mail alert for yourself, you'll either need to setup a SMTP server on your network or search the web to see if a SMTP proxy exists that you would install on your network to accept the Autosupport message from the storage controller and then forward it to your gmail SMTP server with the proper authentication.

Ken