topic Re: Upgrade Advisor Status is failed in Active IQ and AutoSupport Discussions

Upgrade Advisor Status is failed

VINCENTDM — Thu, 05 Jun 2025 06:04:28 GMT

When I run the Upgrade Advisor the status reports failed.

Tried in IE and Firefox same results.

Thanks

Re: Upgrade Advisor Status is failed

RAVI_PALADUGU — Thu, 25 Apr 2013 14:51:30 GMT

What version of firefox u have? What is the java version u r running?

Re: Upgrade Advisor Status is failed

VINCENTDM — Thu, 25 Apr 2013 14:57:58 GMT

Hi Ravi

Firefox is 20.0.1

Java is 6.0.370.6

Re: Upgrade Advisor Status is failed

pedro_rocha — Thu, 25 Apr 2013 15:02:38 GMT

Hi,

I have a case opened about it. They told me there is a problem and NetApp

is working on it.

Regards,

Pedro.

On Thu, Apr 25, 2013 at 11:52 AM, Ravi Paladugu <

Re: Upgrade Advisor Status is failed

RAVI_PALADUGU — Thu, 25 Apr 2013 15:12:20 GMT

Hi Pedro,

I just tested it and its working for me.

Thanks

Ravi

Re: Upgrade Advisor Status is failed

VINCENTDM — Thu, 25 Apr 2013 15:13:50 GMT

Pedro

Thanks for the info.

I did get 1 to run but after that it was back to Failure status. Have you had this ticket open for awhile or is it new?

Re: Upgrade Advisor Status is failed

RAVI_PALADUGU — Thu, 25 Apr 2013 15:20:16 GMT

Can you please try upgrading Java tot he latest version?

Re: Upgrade Advisor Status is failed

VINCENTDM — Thu, 25 Apr 2013 15:55:42 GMT

Will do.

Re: Upgrade Advisor Status is failed

VINCENTDM — Thu, 25 Apr 2013 16:32:39 GMT

Hi Ravi

No the Java update didn't fix it.

Re: Upgrade Advisor Status is failed

VINCENTDM — Thu, 25 Apr 2013 17:50:44 GMT

Pedro

Sorted out my issue.

When I ran it I selected the 8.2 upgrade in the upgrade to field. Turns out my FSA2040 wont upgrade to 8.2 Ran it useing 8.1.2 and it worked.

Not sure if you tried that yet.

Re: Upgrade Advisor Status is failed

pedro_rocha — Sat, 27 Apr 2013 18:37:27 GMT

I was trying to generate it for a 6280... I gues it was another issue. Thanks, Pedro

Re: Upgrade Advisor Status is failed

sudiph — Sat, 27 Apr 2013 18:47:11 GMT

for the 6280

What is the current Data ONTAP?

What version of Data ONTAP are you trying to upgrade to?

Re: Upgrade Advisor Status is failed

pedro_rocha — Tue, 30 Apr 2013 21:06:54 GMT

We are running 8.1.2P2 and going to 8.1.2P3. I am able to generate UA for several other systems, but this one. Case still opened...

Re: Upgrade Advisor Status is failed

treyb — Wed, 01 May 2013 03:39:55 GMT

I'm running into the same problem. I'm trying to upgrade v6210 from 8.0.2 P4 to 8.1.2 P2. Is there a way to see why it failed?

Trey

Re: Upgrade Advisor Status is failed

sudiph — Wed, 01 May 2013 04:55:42 GMT

Currently, the best way to find out is to log a ticket.

Trey - I presume you are with NetApp. you can log a ticket in Service Now - https://netapp.service-now.com/navpage.do. Partners can use Service Now too.

If you have already logged a ticket/incident or a case, you can email me the details and I will be happy to help expedite root cause analysis/resolution.

PS - we are going to add an enhancement in the near future where users will be emailed the reason for failure (if there is one).

Thanks,

Sudip

Re: Upgrade Advisor Status is failed

pedro_rocha — Thu, 02 May 2013 13:58:25 GMT

Hi,

NetApp just answered me and told me the issue is known but not yet solved. Directed me to check with out PAM.

Regards,

Pedro

Re: Upgrade Advisor Status is failed

treyb — Thu, 02 May 2013 21:07:34 GMT

Thanks for the update Pedro. What is "without PAM"?

Thanks

Trey

Re: Upgrade Advisor Status is failed

pedro_rocha — Thu, 02 May 2013 21:33:17 GMT

Trey,

My mistake, it should be "with our PAM" (partner account manager or someone like one).

Regards,

Pedro.