topic Re: SMTP relay for Autosupport messages in Active IQ and AutoSupport Discussions

SMTP relay for Autosupport messages

igor — Thu, 05 Jun 2025 07:14:22 GMT

Hello all!

I've a problem about sending ASUP messages... namely, the mail server we're using does not allow creation of mail accounts without a password nor bypassing/ignoring IP addresses (don't ask, it's complicated). 🙂 So, when I try sending out a test message this is what I get:

Wed May 12 10:20:35 CEST [asup.smtp.reject:error]: Autosupport mail was not sent because the mail host rejected the FROM section (Protocol error) for message: USER_TRIGGERED (mail_test)
Wed May 12 10:20:35 CEST [asup.smtp.drop:error]: Autosupport mail (/etc/log/autosupport/201005121020.1) was not sent for host (0). The system will drop the message

If I understand correctly, Autosupport can't post messages through a mail server that requires authentication (username/password) right? But here's the trick - it DID work the first time I tested ASUP! However, ever since than I keep getting the same error messages. I've tried setting up a new e-mail account for the filer to see whether it would work again, but no luck. Same problem again.

So now I'm thinking about sending ASUP messages by using some kind of SMTP relay to forward them to the right address - this time with the right user/pass parameters. Any thoughts on this?

P.S. It's a Widnows environment.

Thanks!

Igor

Re: SMTP relay for Autosupport messages

aborzenkov — Wed, 19 May 2010 11:47:52 GMT

Is using HTTP(S) to post ASUP to NetApp an option? You could then configure MyASUP to selectively forward them if required.

Re: SMTP relay for Autosupport messages

igor — Wed, 19 May 2010 12:12:28 GMT

Hello Aborznekov,

Yes, I believe so! There's no proxy server or anything... But, I must admit I'm not experienced with MyAutosupport on NOW. From what i can see on NOW, these are it's major benefits:

Performance trending
Device visualization (system, disk, RAID, Qtree, capacity)
Configuration compare
Storage efficiency profiling
Data ONTAP upgrade advisor
View AutoSupport history and events over last 60 days
Proactive health check summary
Customize AutoSupport email notification
AutoSupport content viewer

How do I configure it to forward received ASUP messages? I just browsed through it and couldn't find that option....

Re: SMTP relay for Autosupport messages

aborzenkov — Wed, 19 May 2010 13:29:09 GMT

This would be Customize Notifications (lower right corner). You will not receive full ASUP content, just short notice, but always can view it later on NOW.

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With best regards

Re: SMTP relay for Autosupport messages

igor — Wed, 19 May 2010 13:55:02 GMT

Brillliant!!!

Thanks,

Igor