topic Re: Some more FAQs about autosupport messages and their storage at NetApp in Active IQ and AutoSupport Discussions

Some more FAQs about autosupport messages and their storage at NetApp

dguy — Thu, 05 Jun 2025 07:09:55 GMT

I have a customer who would like to know the following about the handling of the autosupport messages that they send in to NetApp. Any of your best references to where the answers can be found would be helpful as well. Thank you.

What exactly is in an autosupport message (I have found answers to this one but a more recent answer would be helpful)

How long does NetApp keep asup messages?

How are asup messages stored at NetApp?

Who has access to asups that the customer sends in?

Are asup messages stored encrypted at NetApp?

etc? etc? security?

Obviously the customer is concerned about information security so any sorts of documentation to this end would be appreciated greatly. Thank you.

Re: Some more FAQs about autosupport messages and their storage at NetApp

dguy — Mon, 30 Aug 2010 16:51:43 GMT

Bumping this in hopes that my questions will be answered. Please assist with who I could ask if the answer is not in your expertise.

Re: Some more FAQs about autosupport messages and their storage at NetApp

martym — Mon, 30 Aug 2010 17:33:49 GMT

Please refer to the AutoSupport page on the Support Site:

http://now.netapp.com/NOW/knowledge/docs/olio/autosupport/

Please also refer to the system admin guide for ASUP content. Here is a link to the 7.3 guide.

http://now.netapp.com/NOW/knowledge/docs/ontap/rel732/pdfs/ontap/sysadmin.pdf