topic Re: Autosupport and SMTP authentication in Active IQ and AutoSupport Discussions

Autosupport and SMTP authentication

ralfaro01zero — Thu, 05 Jun 2025 06:33:31 GMT

Is this ever going to be supported? I have several customers (and my company too) that don't have a local mail server, they use a hosting service provider and don't have control over the mail server to allow SMTP Relaying; it would be very helpful if Autosupport could use SMTP authentication.

Cheers.

Re: Autosupport and SMTP authentication

andris — Thu, 01 Mar 2012 19:02:39 GMT

Ricardo,

Can you be more explicit about what RFC's and AUTH methods you are asking for?

I assume you're referring to ESMTP AUTH?

http://en.wikipedia.org/wiki/Extended_SMTP

E.g. Compliance with RFC 4954?

http://tools.ietf.org/html/rfc4954

As much details about the requirement you can provide would be appreciated.

Re: Autosupport and SMTP authentication

ralfaro01zero — Fri, 02 Mar 2012 15:46:21 GMT

Hi Andris,

I'm not a mail expert, but basically what I do to configure my mail account on my mail client is to enable STARTTLS and encrypted password on the outgoing (SMTP) server, I have notice this method is common between several mail hosting providers, also, some use port 587 instead of 25.

Cheers.

Re: Autosupport and SMTP authentication

diego_flaborea — Fri, 02 Mar 2012 22:54:04 GMT

Ricardo, i get your point but if the filers have access to WAN for send e-mails you can use the HTTPS method to send ASUP.

We - generally - use the mail relay to avoid give acces to WAN for the filer.

att