topic Re: Autosupport on OnTap 8.2 not working in Active IQ and AutoSupport Discussions

Autosupport on OnTap 8.2 not working

RUANLOUWDCX — Thu, 05 Jun 2025 05:42:29 GMT

We have 1x HA pair, and 1 Single DR Filer both running 8.2 7 mode.

After the upgrade Autosupport just stopped, weve checked smtp settings, checked options, but no joy.

If we actually trigger the alert (GUI and cli) is says successful, any ideas??

Re: Autosupport on OnTap 8.2 not working

resqme914 — Wed, 19 Feb 2014 15:54:33 GMT

Check the autosupport transport protocol. It may have been changed by the upgrade.

Re: Autosupport on OnTap 8.2 not working

axsys — Thu, 20 Feb 2014 09:31:11 GMT

^ good hint!

Does the mail ever arrive on the smtp? There are several options where a recipient can be stored autosupport.support.to / autosupport.to... what's your configuration there?

If this isn't doing the trick I'd raise a ticket with netapp. might be a bug/burt... I haven't looked at ontap 8.2.7 so I'm not sure.

Re: Autosupport on OnTap 8.2 not working

RUANLOUWDCX — Thu, 20 Feb 2014 09:42:40 GMT

Seems there's a bug in 8.2....great

Bug ID

752696

Re: Autosupport on OnTap 8.2 not working

StorageAddict — Thu, 20 Feb 2014 16:21:13 GMT

The patch for this bug is on ONTAP 8.2P5. Goto the Support site to download the latest version of ONTAP for your model. (I would have provided a direct link, but you didn't specify which model you have).. When you get to the download page for ONTAP 8.2, in the address bar manually type P5 after 8.2, (8.2P5) and you should be redirected to the P5 download page showing the list of bugs corrected in this patch.

Good luck!

Autosupport on OnTap 8.2 not working

RUANLOUWDCX — Tue, 11 Mar 2014 09:55:32 GMT

Found the BUG

Bug ID	752696
Title	AutoSupport messages sent using SMTP on systems lack the required 'From:' field in the message header
Duplicate of
Bug Severity	2 - System barely usable
Bug Status	Fixed
Product	Data ONTAP
Bug Type	Autosupport
Description Formatted	AutoSupport messages that are sent using SMTP do not have the 'From:' field in the message header. Many e-mail spam filtering products, such as Amavis, will not deliver these messages unless this field is included. This problem affects only systems running versions 8.2 and higher of Data ONTAP operating in 7-Mode and clustered Data ONTAP software. This problem does not affect AutoSupport messages that are sent using HTTP or HTTPS.
Workaround Formatted	If possible, configure AutoSupport to use HTTP or HTTPS for messages to NetApp. The example below is setting the transport to HTTPS. For systems operating in 7-Mode: node> options autosupport.support.transport https For clustered Data ONTAP systems: cluster::> system node autosupport modify -node * -transport https
Notes Formatted
Fixed-In Version	Data ONTAP 8.2P5 (First Fixed) - Fixed Data ONTAP 8.2.1RC1 (RC) - Fixed A complete list of releases where this bug is fixed is available here.
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