topic Re: Snapmanager for SQL issue (error codes:0xc00408d4,0x80770004,0xc0040837) job failed in Data Protection

Snapmanager for SQL issue (error codes:0xc00408d4,0x80770004,0xc0040837) job failed

ivissupport — Thu, 05 Jun 2025 07:33:49 GMT

Dear all,

This is a issue with a backup job on SnapManager for SQL Server.

The errors displaying below:

13:18:08.995 #1 : EC012QSQL - Northwind : Failed with error code 0xc00408d4.
13:18:08.995 #1 : EC012QSQL - Northwind Error : VDI backup thread was informed to abort the backup of EC012QSQL : Northwind.
13:18:08.995 #2 : EC012QSQL - pubs : Failed with error code 0xc00408d4.
13:18:08.995 #2 : EC012QSQL - pubs Error : VDI backup thread was informed to abort the backup of EC012QSQL : pubs.
13:18:08.995 #3 : EC012QSQL - QBAnalytics : Failed with error code 0xc00408d4.
13:18:08.995 #3 : EC012QSQL - QBAnalytics Error : VDI backup thread was informed to abort the backup of EC012QSQL : QBAnalytics.
13:18:08.995 #4 : EC012QSQL - QBCollection_Plus : Failed with error code 0x80770004.
13:18:08.995 #4 : EC012QSQL - QBCollection_Plus Error : EC012QSQL : QBCollection_Plus Unexpected termination: 0x80770004
13:18:08.995 #5 : EC012QSQL - QBCollection_Plus_GR_Dialer : Failed with error code 0xc00408d4.
13:18:09.010 #5 : EC012QSQL - QBCollection_Plus_GR_Dialer Error : VDI backup thread was informed to abort the backup of EC012QSQL : QBCollection_Plus_GR_Dialer.

When the operation terminate, Windows Virtual Disk Service Stops.

Attaching SMSQL-Report for details....

Advice me

Aggelos

Re: Snapmanager for SQL issue (error codes:0xc00408d4,0x80770004,0xc0040837) job failed

ivissupport — Fri, 22 Aug 2008 07:13:27 GMT

Hi ,

Look on this KBs is the solutions

https://now.netapp.com/Knowledgebase/solutionarea.asp?id=kb10464

https://now.netapp.com/Knowledgebase/solutionarea.asp?id=kb40548

Regards

Aggelos

Re: Snapmanager for SQL issue (error codes:0xc00408d4,0x80770004,0xc0040837) job failed

BrendonHiggins — Fri, 13 Mar 2009 16:01:55 GMT

I have found that "Error Code: 0xc00408d4" is when someone has added a database but not updated the config of the SQL master. Then just run the SMSQL config wizard and re run the backup.

Bren

Re: Snapmanager for SQL issue (error codes:0xc00408d4,0x80770004,0xc0040837) job failed

BrendonHiggins — Fri, 13 Mar 2009 17:14:26 GMT

There was also a problem with the SQL index services on the database.