topic Re: SDW 6.1 on W2K3SP2 giving ERROR 1923 ?? in Data Protection

SDW 6.1 on W2K3SP2 giving ERROR 1923 ??

ronv — Thu, 05 Jun 2025 07:28:28 GMT

Hi,

I'm trying to install SDW 6,1 on W2K3SP2 with .NET 3.5SP1, .NET 3.0SP3 and .NET 2.0SP2 installed. I've created the service account as a local user with local admin privileges. Still, we get:

Error 1923. Service SnapDrive (Swsvc) could not be installed. Verify that you have sufficient privileges to install system services and check you Event Log for more information.

The event log doesn't supply more information on the cause.

We've tried installing using a domain account that is part of the Administrators group and also as Administrator, but we continue getting this error.

This happens on two W2K3SP2 VM's we've trying to use.

We've already checked https://now.netapp.com/Knowledgebase/solutionarea.asp?id=kb46940, but as we do have the latest .NET SP's installed, I am assuming this is not applicable.

Any help would be appreciated.

Ron

Re: SDW 6.1 on W2K3SP2 giving ERROR 1923 ??

certl — Tue, 05 May 2009 07:05:04 GMT

Hi,

I faced this issue several times. Each time there was a different solution.

Make sure that:

- all necessary services are enabled and started as stated here: https://now.netapp.com/Knowledgebase/solutionarea.asp?id=kb27630

- you entered all hostnames using the fqdns and all users using domain\user notation

- double check that sp1 of .net3.0 is installed

I hope that helps...

Regards,

Christoph

Re: SDW 6.1 on W2K3SP2 giving ERROR 1923 ??

ronv — Tue, 05 May 2009 10:02:00 GMT

Thanks for the feedback. We will investigate these solutions and get back with the results.

Groeten/Regards,

Ron van der Kaaij

Systems Engineer

Direct: +31(0)20 639 4144

Mobile: +31(0)6 15 62 99 15

Email: ron.van.der.kaaij@netapp.com

NetApp B.V.

Boeing Avenue 300

1119 PZ Schiphol-Rijk

The Netherlands

Re: SDW 6.1 on W2K3SP2 giving ERROR 1923 ??

ronv — Fri, 15 May 2009 12:33:03 GMT

The error went away after installing SnapDrive using the DOMAIN\snapdrivesvc account name instead of just snapdrivesvc.