SnapManager for SQL shows "Failed to load configuration data" during Configuration Wizard

GRIMSTONER — Fri, 25 Mar 2016 07:14:05 GMT

I've setup SMSQL, and configured the first member of my Availability Group. When installing on the second, I get this error during the configuration wizard:

Unable to continue with the configuration wizard after this. These events are in my event log:

Application: SnapMgrService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at <Module>.CSqlConfigDmo.IsThisDatabaseQtreesUsedByOtherDatabases(CSqlConfigDmo*, _SMSQL_DATABASE*, UInt32, UInt32, _SMSQL_INSTANCES*)
   at <Module>.CSqlConfigDmo.SetSqlStructInvalidForSnapVaultFlag(CSqlConfigDmo*, _SMSQL_INSTANCES*)
   at <Module>.CSqlConfigDmo.GetSqlStructDataSetInfo(CSqlConfigDmo*, _SMSQL_INSTANCES*, _SMSQL_SIFS_MULTIDB_PERDISK*, _SME_VLD_LIST*)
   at <Module>.CSqlConfigDmo.GetSQLServerDatabasesInternal(CSqlConfigDmo*, _SMSQL_INSTANCES**, _SME_VLD_LIST**, Int32*, Int32, _SMSQL_SIFS_MULTIDB_PERDISK**, Int32, Int32)
   at <Module>.CSqlConfigDmo.GetSQLServerDatabasesInternal2(CSqlConfigDmo*, _SMSQL_INSTANCES**, _SME_VLD_LIST**, Int32*, Int32, _SMSQL_SIFS_MULTIDB_PERDISK**, Int32)
   at <Module>.CNtapSnapMgrSql.GetSmSQLConfig(CNtapSnapMgrSql*, _SMSQL_INSTANCES**, _SME_VLD_LIST**, _SMSQL_SIFS_MULTIDB_PERDISK**)
   at <Module>.CNtapSnapMgrSql.GetSmSQLConfig(CNtapSnapMgrSql*, _SMSQL_INSTANCES**, _SME_VLD_LIST**, _SMSQL_SIFS_MULTIDB_PERDISK**)
   at NetApp.SnapManager.SMSQLServices.SMSQLService.GetSmSqlConfig(NetApp.SnapManager.SMSQLServices.SmSqlInstances ByRef, NetApp.SnapManager.SMSQLServices.SmLunList ByRef, NetApp.SnapManager.SMSQLServices.SmSqlSnapInfosMultiDbPerDisk ByRef)
   at DynamicClass.SyncInvokeGetSmSqlConfig(System.Object, System.Object[], System.Object[])
   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(System.Object, System.Object[], System.Object[] ByRef)
   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(System.ServiceModel.Dispatcher.MessageRpc ByRef)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(System.ServiceModel.Dispatcher.MessageRpc ByRef)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(System.ServiceModel.Dispatcher.MessageRpc ByRef)
   at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean)
   at System.ServiceModel.Dispatcher.ChannelHandler.DispatchAndReleasePump(System.ServiceModel.Channels.RequestContext, Boolean, System.ServiceModel.OperationContext)
   at System.ServiceModel.Dispatcher.ChannelHandler.HandleRequest(System.ServiceModel.Channels.RequestContext, System.ServiceModel.OperationContext)
   at System.ServiceModel.Dispatcher.ChannelHandler.AsyncMessagePump(System.IAsyncResult)
   at System.ServiceModel.Dispatcher.ChannelHandler.OnAsyncReceiveComplete(System.IAsyncResult)
   at System.Runtime.Fx+AsyncThunk.UnhandledExceptionFrame(System.IAsyncResult)
   at System.Runtime.AsyncResult.Complete(Boolean)
   at System.ServiceModel.Channels.TransportDuplexSessionChannel+TryReceiveAsyncResult.OnReceive(System.IAsyncResult)
   at System.Runtime.Fx+AsyncThunk.UnhandledExceptionFrame(System.IAsyncResult)
   at System.Runtime.AsyncResult.Complete(Boolean)
   at System.ServiceModel.Channels.SynchronizedMessageSource+ReceiveAsyncResult.OnReceiveComplete(System.Object)
   at System.ServiceModel.Channels.SessionConnectionReader.OnAsyncReadComplete(System.Object)
   at System.Runtime.Fx+AsyncThunk.UnhandledExceptionFrame(System.IAsyncResult)
   at System.Net.LazyAsyncResult.Complete(IntPtr)
   at System.Net.LazyAsyncResult.ProtectedInvokeCallback(System.Object, IntPtr)
   at System.Net.Security.NegotiateStream.ProcessFrameBody(Int32, Byte[], Int32, Int32, System.Net.AsyncProtocolRequest)
   at System.Net.Security.NegotiateStream.ReadCallback(System.Net.AsyncProtocolRequest)
   at System.Net.AsyncProtocolRequest.CompleteRequest(Int32)
   at System.Net.FixedSizeReader.CheckCompletionBeforeNextRead(Int32)
   at System.Net.FixedSizeReader.ReadCallback(System.IAsyncResult)
   at System.Runtime.AsyncResult.Complete(Boolean)
   at System.ServiceModel.Channels.ConnectionStream+IOAsyncResult.OnAsyncIOComplete(System.Object)
   at System.Net.Sockets.SocketAsyncEventArgs.OnCompleted(System.Net.Sockets.SocketAsyncEventArgs)
   at System.Net.Sockets.SocketAsyncEventArgs.FinishOperationSuccess(System.Net.Sockets.SocketError, Int32, System.Net.Sockets.SocketFlags)
   at System.Net.Sockets.SocketAsyncEventArgs.CompletionPortCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)
   at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)

and

Faulting application name: SnapMgrService.exe, version: 7.2.1.2318, time stamp: 0x56bb553b
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000007fbebb3174f
Faulting process id: 0xa34
Faulting application start time: 0x01d186650ead3c1b
Faulting application path: C:\Program Files\NetApp\SnapManager for SQL Server\SnapMgrService.exe
Faulting module path: unknown
Report Id: dea58a9b-f258-11e5-9439-00155da3f128
Faulting package full name: 
Faulting package-relative application ID:

Re: SnapManager for SQL shows "Failed to load configuration data" during Configuration Wiz

GRIMSTONER — Fri, 25 Mar 2016 09:36:47 GMT

Was a combination of using SMSQL 7.2.1 (Could continue past the first step in the config wizard when I reverted to 7.1.1), and not having the replicas in my AG set to "Readable".

topic Re: SnapManager for SQL shows "Failed to load configuration data" during Configuration Wiz in Data Protection

SnapManager for SQL shows "Failed to load configuration data" during Configuration Wizard

Re: SnapManager for SQL shows "Failed to load configuration data" during Configuration Wiz

Re: SnapManager for SQL shows "Failed to load configuration data" during Configuration Wiz