topic Re: Virtual Storage Console 6.2 P2 - NetApp Storage Discovery Task Stays Queued in Data Protection

Virtual Storage Console 6.2 P2 - NetApp Storage Discovery Task Stays Queued

iventuresolutions — Wed, 04 Jun 2025 20:09:03 GMT

Hello,

I upgraded to Virtual Storage Console 6.2P2 the other day and now I notice that each and every day I have a task in VMware that stays "queud up." There is one form yesterday, and today, both stayed queued and I cannot cancel these.

I am running vCenter 5.5 Update 3D and our hosts are all ESXi 5.5 U3. I have a NetApp 3240 running 8.1.4 7-mode.

The few backup jobs I have are running just fine, its just the task that is queued up is the problem.

I have attached a screenshot of what I am seeing.

Is this a known issue and will there be a fix?

Thanks for your time!

P.S. I made sure I followed the steps on "Removing vSphere Web Client UI extensions from the vCenter Server" that was detailed on page 10 of the "VSC 6.2 for VMware vSphere Release Notes" PDF

P.P.S I had to select a label for this post and I did NOT see one for Virtual Storage Console, so I just picked one so that I could move on creating this post. Please ignore that as it isnt relative to this matter.

Re: Virtual Storage Console 6.2 P2 - NetApp Storage Discovery Task Stays Queued

J_curl — Thu, 30 Jun 2016 20:03:13 GMT

Same here. Used to seeing orphaned tasks in vcenter from VSC, so I have learned to just ignore them (the VM guys love this).

Very curious if there is a solution!

Re: Virtual Storage Console 6.2 P2 - NetApp Storage Discovery Task Stays Queued

LouisHouse — Fri, 29 Jul 2016 12:13:57 GMT

Any solution for this? I have the same issue.....

Re: Virtual Storage Console 6.2 P2 - NetApp Storage Discovery Task Stays Queued

asulliva — Fri, 29 Jul 2016 14:06:20 GMT

Hello,

I beleive this may be the result of a stale entry in the VSC config file. You can check the file "C:\Program Files\NetApp\Virtual Storage Console\etc\vsc\vsc.xml" and see if there are any controller entries which are no longer valid. If there are, make a copy/backup of the file, stop the VSC service, remove the entries, then restart VSC. You may need to log out and back in to vCenter to see any changes.

Hope that helps.

Andrew

Re: Virtual Storage Console 6.2 P2 - NetApp Storage Discovery Task Stays Queued

iventuresolutions — Fri, 29 Jul 2016 16:41:40 GMT

Is there a particular section I should be looking for? Our XML file is almost 10 Mb and contains a ton of data and sections.

Re: Virtual Storage Console 6.2 P2 - NetApp Storage Discovery Task Stays Queued

asulliva — Fri, 29 Jul 2016 17:18:12 GMT

I find it easier to navigate using something like Notepad++ so I can collapse elements. When doing that, you can see the different root level XML nodes, you'll want to look for the controller ones...

Expand each one and verifiy the information...you want to make sure they're valid.

There will be three different kinds of "controller" objects, each one will have slightly different fields populated.

The cluster(s)
The node(s)
The SVM(s)

The values in the XML file should match what's being show in the interface. If you have controllers which are no longer reachable and can't be removed (like I did), you can remove them directly from the XML file.

Andrew

Re: Virtual Storage Console 6.2 P2 - NetApp Storage Discovery Task Stays Queued

AGUMADAVALLI — Fri, 29 Jul 2016 17:18:53 GMT

upgrade ontap and exi to 6.X GA - it will clear and they are number of errors encountered.

thank you

AK G

Re: Virtual Storage Console 6.2 P2 - NetApp Storage Discovery Task Stays Queued

RN73 — Mon, 15 Aug 2016 10:05:37 GMT

What helped for me was reducing the number of server discovery threads from 8 to 1 in the vscPreferences.xml file.

I stopped the Virtual Storage Console service and edited the vscPreferences.xml file in "C:\Program Files\NetApp\Virtual Storage Console\etc\vsc\", and changed the folowing line:

Next, I started the VSC service again and the queued discovery tasks were removed and ran succesfully ever since.

Re: Virtual Storage Console 6.2 P2 - NetApp Storage Discovery Task Stays Queued

iventuresolutions — Wed, 17 Aug 2016 03:06:33 GMT

Thanks. Yes, that worked for me.

Re: Virtual Storage Console 6.2 P2 - NetApp Storage Discovery Task Stays Queued

shedlock — Wed, 21 Sep 2016 12:53:11 GMT

Lowering the threads to 1 did fix it for me as well, which is interesting, since if i manually kick off a discovery, all scanned items complete, but the scheduled ones had 2 that would get stuck. Thanks for the tip!

Re: Virtual Storage Console 6.2 P2 - NetApp Storage Discovery Task Stays Queued

sisi2001rete — Thu, 20 Oct 2016 10:13:58 GMT

I did it but without success for me...

@RN73 wrote:
What helped for me was reducing the number of server discovery threads from 8 to 1 in the vscPreferences.xml file.

I stopped the Virtual Storage Console service and edited the vscPreferences.xml file in "C:\Program Files\NetApp\Virtual Storage Console\etc\vsc\", and changed the folowing line:

<entry key="default.server.discovery.threads" value="1"/>

Next, I started the VSC service again and the queued discovery tasks were removed and ran succesfully ever since.

Re: Virtual Storage Console 6.2 P2 - NetApp Storage Discovery Task Stays Queued

Bernlo — Tue, 08 Nov 2016 09:18:44 GMT

Thanks,

Worked for me too!