topic Re: Snapdrive 7.1.3P3 Install error in Data Protection

Snapdrive 7.1.3P3 Install error

Jan_Renz — Wed, 04 Jun 2025 15:13:07 GMT

Hi guys,

when I try to install Snapdrive 7.1.3P3 on a Windows Server 2012 R2 I am getting an error: InstallShield DLL Custom Action.

Please see attached screenshot.

Do you have an idea what I can do?

I didn't reboot the server yet.

BR
Jan

Re: Snapdrive 7.1.3P3 Install error

matte — Tue, 11 Apr 2017 08:44:46 GMT

Unfortunately the screenshot does not help to solve the problem.

with this type of issue i would suggest to:

- check if all the prerequisites are met

- if you have an antivirus engine try to disable it during the installation

- from the screenshot seems that the installation procedure calls the installshield that is not able to perform some customer action. Perhaps a tird party software prevent tha access to the temp folder ( %temp%) on the windows host. Please check fi there is some software (monitoring software or similar..) up and running on the machine

- If you can, please share the msi installation log (available in the %temp% folder ) and the snapdrive installation logs

maybe in that way we will be able to see in which phase the installation fails

Re: Snapdrive 7.1.3P3 Install error

Jan_Renz — Tue, 11 Apr 2017 09:42:09 GMT

Hi guys,

I logged into the server as administrator, then I retried the installation and it worked fine.

Maybe there is something wrong with my AD-account although it is a member of the local administrator group.

Many thanks to matte.

BR
Jan