topic Re: Newly installed SnapCenter - default credentials ??? in Data Protection

Newly installed SnapCenter - default credentials ???

JFMartin — Wed, 04 Jun 2025 15:06:51 GMT

Hi all,

Just finished installing SnapCenter on a Windows Server 2012 R2 and opening the default URL, I don't know what credentials to enter? Looked for it in the documentation... tried to login with local admin and the warning I'm getting is that this user is not part of any ROLE....

Help appreciated...

JF Martin

Re: Newly installed SnapCenter - default credentials ???

spinks — Fri, 05 May 2017 22:11:45 GMT

JF,

When you installed SnapCenter you should have supplied credentials for your SnapCenter Administrator.

These are the credentials you will need to log in as.

This will be a domain user that you specified during install.

Format is typically: domain\user

Hope this helps,

John

Re: Newly installed SnapCenter - default credentials ???

JFMartin — Mon, 08 May 2017 17:18:41 GMT

Here is the thing:

It says the user isn't in any role... so ?

Re: Newly installed SnapCenter - default credentials ???

spinks — Mon, 08 May 2017 17:49:32 GMT

At the point of installation only the user that was identified during the install is assigned to a role.

Any other AD users will receive the indicated message as no other users have yet been assigned roles.

Based on what you have provided my assumption is that you are using a different user than the one that was identified during the SnapCenter install.

If this is incorrect the best thing to do is open a support case (or uninstall and reinstall SnapCenter since I assume no configuration of the product has yet been done)

A domain user is required, so be sure you are properly qualifying "domain\user"

John

Re: Newly installed SnapCenter - default credentials ???

JFMartin — Mon, 08 May 2017 18:56:47 GMT

That is the screen where we specify this user...

trying to re-install...

Re: Newly installed SnapCenter - default credentials ???

spinks — Mon, 08 May 2017 18:59:43 GMT

Yes - the user you specify here is the user you will need to sign into SnapCenter as.

This will be your SnapCenter Administrator.

This needs to be a domain account.

John