topic Snapcenter Unable to retrieve backups in Data Protection

Snapcenter Unable to retrieve backups

Fabian1993 — Wed, 04 Jun 2025 14:39:35 GMT

Dear Community,

When I start a BackupJob in the Snapcenter, the job takes infinite. I checked the NetApp-Filers, there are creating Snapshots.

"Unable to retrieve backups. Ensure that the catalog server is reachable."

I restarted the Services on the Linux, maybe anyone else has an Idea?

Best Regards

Fabian

ZooKeeper JMX enabled by default
Using config: /opt/NetApp/snapcenter/indexer/zookeeper-3.4.9/bin/../conf/zoo.cfg
ZooKeeper JMX enabled by default
Using config: /opt/NetApp/snapcenter/indexer/zookeeper-3.4.9/bin/../conf/zoo.cfg

 
 Thu Aug 31 12:28:00 UTC 2017 - root --- Action type :- systemd
Stopping zookeeper ... STOPPED
Thu Aug 31 12:28:00 UTC 2017 - root --- previously running Zoo keeper stopped
Starting zookeeper ... STARTED
Thu Aug 31 12:28:01 UTC 2017 - root --- Zoo keeper started
Sleep Trial:- 0
Thu Aug 31 12:28:06 UTC 2017 - root --- Zoo trial for machine :- 172.16.77.16:2181
Thu Aug 31 12:28:06 UTC 2017 - root --- Contacting to 172.16.77.16 2181
Thu Aug 31 12:28:06 UTC 2017 - root --- zookeeper running for machine:- 172.16.77.16:2181
Thu Aug 31 12:28:06 UTC 2017 - root --- All zookeepers started
Thu Aug 31 12:28:07 UTC 2017 - root --- Found
Thu Aug 31 12:28:07 UTC 2017 - root --- Solr currently running, trying to restart
Sending stop command to Solr running on port 8983 ... waiting 5 seconds to allow Jetty process 4341 to stop gracefully.
 [|]  ^H^H^H^H^H^H [/]  ^H^H^H^H^H^H [-]  ^H^H^H^H^H^H [\]  ^H^H^H^H^H^H [|]  ^H^H^H^H^H^H [/]  ^H^H^H^H^H^H [-]  ^H^H^H^H^H^H [\]  ^H^H^H^H^H^H [|]  ^H^H^H^H^H^H [/]  ^H^H^H^H^H^H    ^H^H^H^HWaiting up to 30 seconds to see Solr running on port 8983 [|]  ^H^H^H^H^H^H [/]  ^H^H^H^H^H^H [-]  ^H^H^H^H^H^H [\]  ^H^H^H^H^H^H [|]  ^H^H^H^H^H^H [/]  ^H^H^H^H^H^H [-]  ^H^H^H^H^H^H [\]  ^H^H^H^H^H^H [|]  ^H^H^H^H^H^H [/]
Started Solr server on port 8983 (pid=4811). Happy searching!

^H^H^H^H^H^H    ^H^H^H^HThu Aug 31 12:28:17 UTC 2017 - root --- Restarted Solr successfully
Thu Aug 31 12:28:22 UTC 2017 - root --- Completed executing shell script
~

Re: Snapcenter Unable to retrieve backups

Fabian1993 — Thu, 31 Aug 2017 12:36:09 GMT

I think he has a Problem with the sc.sh Script:

./sc.sh
Thu Aug 31 11:50:09 UTC 2017 - root --- Action type :-
./sc.sh: line 235: [: =: unary operator expected
./sc.sh: line 267: [: =: unary operator expected
./sc.sh: line 267: [: =: unary operator expected
./sc.sh: line 273: [: =: unary operator expected
Thu Aug 31 11:50:09 UTC 2017 - root --- Simply Sleeping for 36s
Thu Aug 31 11:50:45 UTC 2017 - root --- Completed executing shell script

SFXCA: Failed to unload app domain. Error code 0x80131015
Action ended 14:19:30: UpgradeAction. Return value 1.
Action ended 14:19:30: INSTALL. Return value 1.

Re: Snapcenter Unable to retrieve backups

stanton — Fri, 08 Sep 2017 19:08:53 GMT

SnapCenter is expecting the root user to be using the bash shell. What shell is your root user using?

Re: Snapcenter Unable to retrieve backups

Fabian1993 — Mon, 18 Sep 2017 12:09:20 GMT

The Root User is using the Bash.

If i try to start the Indexservice is get these Error:

Waiting up to 30 seconds to see Solr running on port 8983 [-] Still not seeing Solr listening on 8983 after 30 seconds!
2017-09-18 12:07:13.469 WARN (main-SendThread(172.16.77.35:2181)) [   ] o.a.z.ClientCnxn Session 0x0 for server null, unexpected error, closing socket connection and attempting reconnect
java.net.ConnectException: Connection refused
        at sun.nio.ch.SocketChannelImpl.checkConnect(Native Method)
        at sun.nio.ch.SocketChannelImpl.finishConnect(SocketChannelImpl.java:717)
        at org.apache.zookeeper.ClientCnxnSocketNIO.doTransport(ClientCnxnSocketNIO.java:361)
        at org.apache.zookeeper.ClientCnxn$SendThread.run(ClientCnxn.java:1081)
2017-09-18 12:07:14.570 WARN (main-SendThread(172.16.77.16:2181)) [   ] o.a.z.ClientCnxn Session 0x0 for server null, unexpected error, closing socket connection and attempting reconnect
java.net.ConnectException: Connection refused
        at sun.nio.ch.SocketChannelImpl.checkConnect(Native Method)
        at sun.nio.ch.SocketChannelImpl.finishConnect(SocketChannelImpl.java:717)
        at org.apache.zookeeper.ClientCnxnSocketNIO.doTransport(ClientCnxnSocketNIO.java:361)
        at org.apache.zookeeper.ClientCnxn$SendThread.run(ClientCnxn.java:1081)
2017-09-18 12:07:14.671 WARN (main-SendThread(172.16.77.35:2181)) [   ] o.a.z.ClientCnxn Session 0x0 for server null, unexpected error, closing socket connection and attempting reconnect
java.net.ConnectException: Connection refused
        at sun.nio.ch.SocketChannelImpl.checkConnect(Native Method)
        at sun.nio.ch.SocketChannelImpl.finishConnect(SocketChannelImpl.java:717)
        at org.apache.zookeeper.ClientCnxnSocketNIO.doTransport(ClientCnxnSocketNIO.java:361)
        at org.apache.zookeeper.ClientCnxn$SendThread.run(ClientCnxn.java:1081)
2017-09-18 12:07:15.772 WARN (main-SendThread(172.16.77.16:2181)) [   ] o.a.z.ClientCnxn Session 0x0 for server null, unexpected error, closing socket connection and attempting reconnect
java.net.ConnectException: Connection refused
        at sun.nio.ch.SocketChannelImpl.checkConnect(Native Method)
        at sun.nio.ch.SocketChannelImpl.finishConnect(SocketChannelImpl.java:717)
        at org.apache.zookeeper.ClientCnxnSocketNIO.doTransport(ClientCnxnSocketNIO.java:361)
        at org.apache.zookeeper.ClientCnxn$SendThread.run(ClientCnxn.java:1081)
2017-09-18 12:07:15.873 WARN (main-SendThread(172.16.77.35:2181)) [   ] o.a.z.ClientCnxn Session 0x0 for server null, unexpected error, closing socket connection and attempting reconnect
java.net.ConnectException: Connection refused
        at sun.nio.ch.SocketChannelImpl.checkConnect(Native Method)
        at sun.nio.ch.SocketChannelImpl.finishConnect(SocketChannelImpl.java:717)
        at org.apache.zookeeper.ClientCnxnSocketNIO.doTransport(ClientCnxnSocketNIO.java:361)
        at org.apache.zookeeper.ClientCnxn$SendThread.run(ClientCnxn.java:1081)