Question on the "Storage Connection setting" page, connection refused

sf-sa-ops — Wed, 04 Jun 2025 14:24:05 GMT

I am new to the snap creator and due to the project requirement, need to deploy it. what I am facing is whenever I put "controller/vserver IP" with the vserver which I talk to and put the user/password, it will report connection refused.
I pretty much think that's the configuration issue and I missed something, I read some document but not find anything detail.
Any opinion/suggestion will be appreciated.

Snap creator framework version: 4.3.1
Netapp version: C-Mode NetApp Release 8.3.1P2
Vserver:
Vserver Type Subtype State State Volume Aggregate
----------- ------- ---------- ---------- ----------- ---------- ----------
jacob_nfs data default running running jacob_nfs_ aggr1_n01
root_vol

Iface:
saclab1naclus01::> net interface show -vserver jacob_nfs
(network interface show)
Logical Status Network Current Current Is
Vserver Interface Admin/Oper Address/Mask Node Port Home
----------- ---------- ---------- ------------------ ------------- ------- ----
jacob_nfs
jacob_mglif up/up 172.28.2.13/8 saclab1naclus01-01
a0a-2 true

user:
User/Group Name Application Method Role Name Locked
---------------- ----------- -------------- ---------------- ------
scuser ontapi password vsadmin no

GUI error:
2017-11-06 04:55:35,150 [qtp1520465090-44] com.netapp.snapcreator.ui.service.SnapCreatorGUILogger ERROR - STORAGE-03101: Determining Clustered ONTAP identity for [172.28.2.13] failed with error [java.net.ConnectException: Connection refused: connect].Trace : com.netapp.snapcreator.storage.executor.ZapiExecutorException: java.net.ConnectException: Connection refused: connect
at com.netapp.snapcreator.storage.executor.ZapiExecutorImpl.run(ZapiExecutorImpl.java:50)
at com.netapp.snapcreator.storage.executor.ZapiExecutorImpl.invoke(ZapiExecutorImpl.java:79)
at com.netapp.snapcreator.storage.executor.ZapiExecutorImpl.updateApiVersion(ZapiExecutorImpl.java:193)
at com.netapp.snapcreator.storage.executor.DirectZapiExecutor.<init>(DirectZapiExecutor.java:67)
at com.netapp.snapcreator.storage.executor.ZapiExecutorFactory.getProxyOrDirectExecutor(ZapiExecutorFactory.java:72)
at com.netapp.snapcreator.storage.executor.ZapiExecutorFactory.get(ZapiExecutorFactory.java:46)
at com.netapp.snapcreator.storage.api.StorageApiFactory.getStorage(StorageApiFactory.java:35)
at com.netapp.snapcreator.storage.StorageCoreImpl.clusterIsCluster(StorageCoreImpl.java:2560)
at com.netapp.snapcreator.storage.StorageImpl.clusterIsCluster(StorageImpl.java:502)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:181)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:97)
at org.apache.cxf.jaxws.AbstractJAXWSMethodInvoker.invoke(AbstractJAXWSMethodInvoker.java:232)
at org.apache.cxf.jaxws.JAXWSMethodInvoker.invoke(JAXWSMethodInvoker.java:69)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:75)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:59)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor$2.run(ServiceInvokerInterceptor.java:126)
at org.apache.cxf.workqueue.SynchronousExecutor.execute(SynchronousExecutor.java:37)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:131)
at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:307)
at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:121)
at org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:251)
at org.apache.cxf.transport.servlet.ServletController.invokeDestination(ServletController.java:234)
at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:208)
at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:160)
at org.apache.cxf.transport.servlet.CXFNonSpringServlet.invoke(CXFNonSpringServlet.java:180)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.handleRequest(AbstractHTTPServlet.java:293)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.doPost(AbstractHTTPServlet.java:212)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:755)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.service(AbstractHTTPServlet.java:268)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:684)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1496)
at com.netapp.snapcreator.server.BlockWsdlFilter.doFilter(BlockWsdlFilter.java:38)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1476)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:501)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:137)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:557)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:231)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1086)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:429)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:193)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1020)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:135)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:255)
at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:52)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:116)
at org.eclipse.jetty.server.Server.handle(Server.java:370)
at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:494)
at org.eclipse.jetty.server.BlockingHttpConnection.handleRequest(BlockingHttpConnection.java:53)
at org.eclipse.jetty.server.AbstractHttpConnection.content(AbstractHttpConnection.java:982)
at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.content(AbstractHttpConnection.java:1043)
at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:865)
at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:235)
at org.eclipse.jetty.server.BlockingHttpConnection.handle(BlockingHttpConnection.java:72)
at org.eclipse.jetty.server.bio.SocketConnector$ConnectorEndPoint.run(SocketConnector.java:264)
at org.eclipse.jetty.server.ssl.SslSocketConnector$SslConnectorEndPoint.run(SslSocketConnector.java:670)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:608)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:543)
at java.lang.Thread.run(Unknown Source)
Caused by: java.net.ConnectException: Connection refused: connect
at java.net.DualStackPlainSocketImpl.connect0(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at java.net.Socket.<init>(Unknown Source)
at java.net.Socket.<init>(Unknown Source)
at javax.net.DefaultSocketFactory.createSocket(Unknown Source)
at netapp.manage.http.HTTPClient.<init>(HTTPClient.java:637)
at netapp.manage.NaServer.getSession(NaServer.java:353)
at netapp.manage.NaServer.invokeHTTP(NaServer.java:950)
at netapp.manage.NaServer.invokeElemForXML(NaServer.java:780)
at netapp.manage.NaServer.invokeElem(NaServer.java:696)
at com.netapp.snapcreator.storage.executor.ZapiExecutorImpl.run(ZapiExecutorImpl.java:45)
... 63 more

2017-11-06 04:55:35,150 [qtp1520465090-44] com.netapp.snapcreator.ui.service.SnapCreatorGUILogger ERROR - STORAGE-03101: Determining Clustered ONTAP identity for [172.28.2.13] failed with error [java.net.ConnectException: Connection refused: connect].Trace : com.netapp.snapcreator.storage.executor.ZapiExecutorException: java.net.ConnectException: Connection refused: connect
at com.netapp.snapcreator.storage.executor.ZapiExecutorImpl.run(ZapiExecutorImpl.java:50)
at com.netapp.snapcreator.storage.executor.ZapiExecutorImpl.invoke(ZapiExecutorImpl.java:79)
at com.netapp.snapcreator.storage.executor.ZapiExecutorImpl.updateApiVersion(ZapiExecutorImpl.java:193)
at com.netapp.snapcreator.storage.executor.DirectZapiExecutor.<init>(DirectZapiExecutor.java:67)
at com.netapp.snapcreator.storage.executor.ZapiExecutorFactory.getProxyOrDirectExecutor(ZapiExecutorFactory.java:72)
at com.netapp.snapcreator.storage.executor.ZapiExecutorFactory.get(ZapiExecutorFactory.java:46)
at com.netapp.snapcreator.storage.api.StorageApiFactory.getStorage(StorageApiFactory.java:35)
at com.netapp.snapcreator.storage.StorageCoreImpl.clusterIsCluster(StorageCoreImpl.java:2560)
at com.netapp.snapcreator.storage.StorageImpl.clusterIsCluster(StorageImpl.java:502)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:181)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:97)
at org.apache.cxf.jaxws.AbstractJAXWSMethodInvoker.invoke(AbstractJAXWSMethodInvoker.java:232)
at org.apache.cxf.jaxws.JAXWSMethodInvoker.invoke(JAXWSMethodInvoker.java:69)
at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:75)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:59)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor$2.run(ServiceInvokerInterceptor.java:126)
at org.apache.cxf.workqueue.SynchronousExecutor.execute(SynchronousExecutor.java:37)
at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:131)
at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:307)
at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:121)
at org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:251)
at org.apache.cxf.transport.servlet.ServletController.invokeDestination(ServletController.java:234)
at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:208)
at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:160)
at org.apache.cxf.transport.servlet.CXFNonSpringServlet.invoke(CXFNonSpringServlet.java:180)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.handleRequest(AbstractHTTPServlet.java:293)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.doPost(AbstractHTTPServlet.java:212)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:755)
at org.apache.cxf.transport.servlet.AbstractHTTPServlet.service(AbstractHTTPServlet.java:268)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:684)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1496)
at com.netapp.snapcreator.server.BlockWsdlFilter.doFilter(BlockWsdlFilter.java:38)
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1476)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:501)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:137)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:557)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:231)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1086)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:429)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:193)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1020)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:135)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:255)
at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:52)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:116)
at org.eclipse.jetty.server.Server.handle(Server.java:370)
at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:494)
at org.eclipse.jetty.server.BlockingHttpConnection.handleRequest(BlockingHttpConnection.java:53)
at org.eclipse.jetty.server.AbstractHttpConnection.content(AbstractHttpConnection.java:982)
at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.content(AbstractHttpConnection.java:1043)
at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:865)
at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:235)
at org.eclipse.jetty.server.BlockingHttpConnection.handle(BlockingHttpConnection.java:72)
at org.eclipse.jetty.server.bio.SocketConnector$ConnectorEndPoint.run(SocketConnector.java:264)
at org.eclipse.jetty.server.ssl.SslSocketConnector$SslConnectorEndPoint.run(SslSocketConnector.java:670)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:608)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:543)
at java.lang.Thread.run(Unknown Source)
Caused by: java.net.ConnectException: Connection refused: connect
at java.net.DualStackPlainSocketImpl.connect0(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at java.net.Socket.<init>(Unknown Source)
at java.net.Socket.<init>(Unknown Source)
at javax.net.DefaultSocketFactory.createSocket(Unknown Source)
at netapp.manage.http.HTTPClient.<init>(HTTPClient.java:637)
at netapp.manage.NaServer.getSession(NaServer.java:353)
at netapp.manage.NaServer.invokeHTTP(NaServer.java:950)
at netapp.manage.NaServer.invokeElemForXML(NaServer.java:780)
at netapp.manage.NaServer.invokeElem(NaServer.java:696)
at com.netapp.snapcreator.storage.executor.ZapiExecutorImpl.run(ZapiExecutorImpl.java:45)
... 63 more

Re: Question on the "Storage Connection setting" page, connection refused

sf-sa-ops — Fri, 10 Nov 2017 09:14:50 GMT

Any help will be appreciated

Re: Question on the "Storage Connection setting" page, connection refused

Spaceball — Fri, 17 Nov 2017 15:11:44 GMT

Hi,

-doublecheck if the vserver name is given correctly (! case-sensitive! )

-Ensure that the corresponding vservers LIF has a valid default-route.

-Do You have any firewalls between the SC-Server and the vserver? check if the relevant ports are opened.

h.t.h.

Re: Question on the "Storage Connection setting" page, connection refused

marcusgross — Tue, 28 Nov 2017 11:42:32 GMT

Hi,

have you enabled server side ssl on the destination svm?

security ssl modify -vserver XYZ -server-enabled true

Re: Question on the "Storage Connection setting" page, connection refused

sf-sa-ops — Wed, 13 Dec 2017 01:19:18 GMT

Thanks for all suggestion. I got the issue fixed. The issue is on the vserver firewall

topic Re: Question on the "Storage Connection setting" page, connection refused in Data Protection

Question on the "Storage Connection setting" page, connection refused

Re: Question on the "Storage Connection setting" page, connection refused

Re: Question on the "Storage Connection setting" page, connection refused

Re: Question on the "Storage Connection setting" page, connection refused

Re: Question on the "Storage Connection setting" page, connection refused