topic Re: Policy objects not working with Restores from SnapCreator in Data Protection

Policy objects not working with Restores from SnapCreator

marcel_juhnke — Wed, 04 Jun 2025 23:52:56 GMT

Hi,

I have found that Policy objects (which were introduced in SC 4.1) do not work for Restores in the SnapCreator GUI.

When choosing the Restore option I need to choose a Volume and a Policy to restore from. When I have a config with one of the default policies 'hourly, daily, weekly, monthly' I can choose it. But when I have a config that is attached to a Policy Object, I cannot choose any (dropdown is empty) and cannot proceed with the restore dialog.

Is this a known behaviour?

Thanks

Marcel

Re: Policy objects not working with Restores from SnapCreator

spinks — Thu, 09 Jul 2015 12:16:31 GMT

Marcel,

Can you open a case on this?

Thanks,

John

Re: Policy objects not working with Restores from SnapCreator

pilkar — Fri, 10 Jul 2015 10:19:12 GMT

Hi,

the same problem is with Mount and Umount action...

BR,

Rostislav

Re: Policy objects not working with Restores from SnapCreator

dmauro — Thu, 24 Sep 2015 14:29:24 GMT

did you create a case and/or solved your problem?

Re: Policy objects not working with Restores from SnapCreator

pilkar — Thu, 24 Sep 2015 18:57:56 GMT

Hi, the problem is solved in SC 4.1.2 - for restore and also for mount/umount actions.

Re: Policy objects not working with Restores from SnapCreator

dmauro — Fri, 25 Sep 2015 05:26:39 GMT

Hello,

Thanks for getting back to me.

according to the Release Notes of SC 4.1.2, there was no problem fixed in 4.1.2 with the description you mentioned in this post.

Perhaps simply reinstall and reconfigure your SC would have resolved the issue too

As a matter of fact, yesterday, I tried to set this up with 4.1.0 and I could successfully backup and restore a oracle database using policy object:

I thought this information could be useful to those who may see a problem when configuring policy object.

Kind Regards,

Domenico Di Mauro.

Re: Policy objects not working with Restores from SnapCreator

pilkar — Fri, 25 Sep 2015 08:10:29 GMT

Hi,

I have checked once again also older releases (4.1 -> 4.1.1P4, fresh installation) and I was able to mount/umount and restore custom policy snapshots too... It's quite interesting that it's working now and was not working before - otherwise I would not write a post in this thread... 😉

I did not create a case because I thougt marcel_juhnke (creator of this thread) created one after marking this thread as solved.

Anyway, thanks for your hint!

BR,

Rostislav