topic Re: PostgreSQL cluster resoruce type backup is failing in Data Protection

PostgreSQL cluster resoruce type backup is failing

sarita_yadav — Wed, 04 Jun 2025 12:18:01 GMT

Hello,

I am getting error in taking a PostgreSQL cluster data backup in SnapCenter. I have installed the plugin on the host, added the resource type cluster and tried backing up. I have mentioned the parameters(USER, PATH etc) in .profile on the host. I have created a Run as credential for postgres OS user and I am using that for backup. Please let me know if I am missing anything.

Plugin location on the host: /opt/NetApp/snapcenter/scc/plugins/perl/PostgreSQL/PostgreSQL.pm

Environment variables on the host: export USER=postgres
export PSQL_CMD=/usr/pgsql-11/bin
export NO_PASSWORD_OPTION=Y
export ARCHIVE_LOGGING_ENABLED=N

PATH=/usr/lib64/qt-3.3/bin:/usr/local/bin:/bin:/usr/bin:/usr/local/sbin:/usr/sbin:/home/postgres/.local/bin:/home/postgres/bin:/usr/pgsql-11/bin:/usr/pgsql-11/lib:/usr/pgsql-11/bin:/usr/pgsql-11/lib:/usr/pgsql-11/bin:/usr/pgsql-11/lib

PGDATA=/pgdata/db01/data/pgdata

I am getting the below error:

SCC-00164: Application quiesce for plug-in [PostgreSQL] failed with exit code [-1] and with
error :
Invalid/No user details provided for dd0001abca
SCC-00161: Application unquiesce for plug-in [PostgreSQL] failed with exit code [-1] and error :
Invalid/No user details provided for dd0001abca
SCC-00185: Cleanup for plug-in [PostgreSQL] failed with exit code [102] and error:
Status
SnapCenter Backup Detail Report
08/

Thanks!

Re: PostgreSQL cluster resoruce type backup is failing

sarita_yadav — Wed, 04 Sep 2019 14:03:01 GMT

Can someone please help in resolving the issue.

Thanks!

Re: PostgreSQL cluster resoruce type backup is failing

Narendere — Thu, 05 Sep 2019 16:41:01 GMT

try to change

PSQL_CMD: to full path, in my case its

PSQL_CMD= /usr/pgsql-10/bin/psql

attached resource parameters for reference

Re: PostgreSQL cluster resoruce type backup is failing

sarita_yadav — Fri, 06 Sep 2019 12:16:50 GMT

Thanks very much for the solution. I am not getting invalid user error after modifying the resource settings.

But the backup is still giving error and it keeps on running without failing. Please see the attached screenshots and below error log:

2019-09-06T05:10:07.0000552-04:00 TRACE [pool-4-thread-382] 114 com.netapp.snapcreator.agent.nextgen.operationmanager.OperationManagerImpl -getOperationResult() - operation={quiesce}, type={class com.netapp.snapcreator.agent.nextgen.common.result.Result}
2019-09-06T05:10:07.0000552-04:00 ERROR [pool-4-thread-382] 171 com.netapp.snapcreator.workflow.util.TaskUtil -Operation failed. Reason: The watchdog killed the running operation. Verify that plugins/wrapper/wrapper binary has execute permission set. Increase the WRAPPER_TIMEOUT_IN_MSEC value in agent.properties if operations require more time to complete.
2019-09-06T05:10:07.0000552-04:00 ERROR [pool-4-thread-382] 252 com.netapp.snapcreator.workflow.Task -Operation failed. Reason: The watchdog killed the running operation. Verify that plugins/wrapper/wrapper binary has execute permission set. Increase the WRAPPER_TIMEOUT_IN_MSEC value in agent.properties if operations require more time to complete.
2019-09-06T05:10:07.0000552-04:00 ERROR [pool-4-thread-382] 100 com.netapp.snapcreator.workflow.task.Quiesce -SCC-00164: Application quiesce for plug-in [PostgreSQL] failed with exit code [102] and with error :
2019-09-06T05:10:07.0000552-04:00 DEBUG [pool-4-thread-382] 133 com.netapp.snapcreator.workflow.impl.SCTaskCallableBlocking -Task quiesce completed for job Id : 73691 and workflow id : 67
2019-09-06T05:10:07.0000552-04:00 DEBUG [pool-3-thread-35] 133 com.netapp.snapcreator.workflow.impl.TaskExecutorBlocking -Task completed:quiesce for workflow id:67
2019-09-06T05:10:07.0000553-04:00 DEBUG [pool-3-thread-35] 133 com.netapp.snapcreator.workflow.WorkflowExecutor -Task execution failed for task:quiesce for workflow:backup with workflow id:67
2019-09-06T05:10:07.0000554-04:00 DEBUG [pool-8-thread-37] 133 com.netapp.snapcreator.workflow.notifier.impl.JobStatusNotifierImpl -UpdateJobStatus : Name(Backup) JobId(73691) Status(FAILED) JobPercentComplete(-1) Level(dd0001bbca-genworth-net_backup) ParentLevel(dd0001bbca-genworth-net)

Re: PostgreSQL cluster resoruce type backup is failing

sarita_yadav — Fri, 06 Sep 2019 12:18:10 GMT

Re: PostgreSQL cluster resoruce type backup is failing

Narendere — Fri, 06 Sep 2019 12:32:59 GMT

can you try to increase the WRAPPER_TIMEOUT_IN_MSEC=3600000 in agent.properties

and also to change Enable consistency group backup valude from Urgent to Relaxed in GUI Backup settngs.

check for the persmission for the below file (hopfully it should have execute perms)

/opt/NetApp/snapcenter/scc/plugins/wrapper/wrapper

Re: PostgreSQL cluster resoruce type backup is failing

sarita_yadav — Fri, 06 Sep 2019 14:03:23 GMT

Thanks! The below settings are already set as you mentioned.

-rw-r--r--. 1 root root 811 Jul 26 2018 agent.properties

WRAPPER_TIMEOUT_IN_MSEC=3600000

-r-xr-xr-x. 1 root root 4.1M Jul 26 2018 wrapper

I have modified enable consistency group backup value to Relaxed now. Do we need to set anything in the custom configurations or scripts in backup GUI? Or any other setting that I am missing?

I do see some files getting created in /tmp during this time.

cat r6Ha1B9OD_.sc
select pg_start_backup('xxxx_PostgreSQL_xxxx-cluster_xxxx_09-06-2019_04.09.53.3962')

cat GnVAJEdklm.sc
select pg_stop_backup()

Appreciate your assistance.

Re: PostgreSQL cluster resoruce type backup is failing

Narendere — Fri, 06 Sep 2019 14:28:06 GMT

configuration looks good, check /tmp is mounted with correct options

servername#: mount | grep /tmp
/dev/mapper/Core-lvTmp on /tmp type ext4 (rw,relatime,seclabel,data=ordered)

Re: PostgreSQL cluster resoruce type backup is failing

sarita_yadav — Thu, 12 Sep 2019 13:42:39 GMT

The backup is succeeding now after correcting the variables in the resource settings.

Thanks very much for the assistance.