topic Re: SnapCreator 4.1.0 CLI doesn´t work in Data Protection

SnapCreator 4.1.0 CLI doesn´t work

volker_albrecht — Thu, 05 Jun 2025 05:42:20 GMT

Hello,

I´ve installed SnapCreator 4.1.0 on a VM with SlES11 SP 1 and I can work with it only via the GUI, via CLI it doesn´t work. Java is installed, the sym-links under /usr/lib64 are created, but when I start a comand, it hangs.

I installed it on a other VM, with the same OS, here it runs.

Regards

V. Albrecht

Re: SnapCreator 4.1.0 CLI doesn´t work

sivar — Fri, 21 Feb 2014 14:52:37 GMT

Dear Volker,

Could you please provide me with the below outputs?

java -fullversion

java -version

cat /etc/ld.so.preload

strace -v java -version

Is /usr a separate mount point?

Thanks,

Siva Ramanathan

Re: SnapCreator 4.1.0 CLI doesn´t work

volker_albrecht — Mon, 24 Feb 2014 09:24:48 GMT

Hey Siva,

here are the infos, /usr isn´t a seperate mout, its a part of the root-volume.

Regards

V. Albrecht

Re: SnapCreator 4.1.0 CLI doesn´t work

sivar — Mon, 24 Feb 2014 15:49:01 GMT

Dear V. Albrecht,

The one that is not working seems to be of java version 1.7.0_51

What I am finding is there are some strict security measures on java version 1.7.0_51

Is it possible for you to try with a lower Java version? (like Java 1.6 update 25 or Java 1.7 update 25)

I am just picking a random version -- you could choose anything lesser than 1.7.0_51 and try.

I am asking my QA team to look into this as well.

Thanks,

Siva Ramanathan

Re: SnapCreator 4.1.0 CLI doesn´t work

sivar — Mon, 24 Feb 2014 15:57:22 GMT

My colleague just reminded me that it is a CLI issue.

We know SP1 and SP2 versions are tested and qualified.

I will look into this further.

Thanks,
Siva Ramanathan

Re: SnapCreator 4.1.0 CLI doesn´t work

sivar — Mon, 24 Feb 2014 16:59:53 GMT

May I know the below details?

ls -la /lib | grep libssl

ls -la /lib | grep libcrypto

ls -la /usr/lib64 | grep libssl

ls -la /usr/lib64 | grep libcrypto

which openssl

openssl version

openssl ciphers

You may also try doing this. Remove the below two files and try running your CLI again.

rm /usr/lib64/.libcrypto.so.6.hmac

rm /usr/lib64/.libssl.so.6.hmac

Note: The .hmac files contain hashes of /usr/lib64/libcrypto.so.6 and /usr/lib64/libssl.so.6 used for FIPS compliance.

Re: SnapCreator 4.1.0 CLI doesn´t work

volker_albrecht — Tue, 25 Feb 2014 09:25:27 GMT

Hello Siva,

here the infos:

from the server, that dosen´t work:

# ls -la /lib | grep libssl*

lrwxrwxrwx 1 root root 12 Sep 27 2010 libss.so.2 -> libss.so.2.0

-rwxr-xr-x 1 root root 22216 May 8 2010 libss.so.2.0

# ls -la /lib | grep libcryp*

-rwxr-xr-x 1 root root 59517 Apr 13 2012 libcrypt-2.11.1.so

lrwxrwxrwx 1 root root 18 May 6 2012 libcrypt.so.1 -> libcrypt-2.11.1.so

# ls -la /usr/lib64 | grep libssl*

-rw-r--r-- 1 root root 65 Jul 10 2012 .libssl.so.0.9.8.hmac

lrwxrwxrwx 1 root root 16 May 6 2012 libssh2.so.1 -> libssh2.so.1.0.1

-rwxr-xr-x 1 root root 159064 Apr 13 2012 libssh2.so.1.0.1

-rw-r--r-- 1 root root 3800398 Jul 10 2012 libssl.a

lrwxrwxrwx 1 root root 15 Feb 13 13:34 libssl.so -> libssl.so.0.9.8

-r-xr-xr-x 1 root root 343040 Jul 10 2012 libssl.so.0.9.8

lrwxrwxrwx 1 root root 15 Nov 9 2011 libssl.so.6 -> libssl.so.0.9.8

# ls -la /usr/lib64 | grep libcryp*

-rw-r--r-- 1 root root 65 Jul 10 2012 .libcrypto.so.0.9.8.hmac

-rw-r--r-- 1 root root 244412 Apr 13 2012 libcrypt.a

lrwxrwxrwx 1 root root 20 May 6 2012 libcrypt.so -> /lib64/libcrypt.so.1

-rw-r--r-- 1 root root 16026996 Jul 10 2012 libcrypto.a

lrwxrwxrwx 1 root root 18 Feb 13 13:34 libcrypto.so -> libcrypto.so.0.9.8

-r-xr-xr-x 1 root root 1685176 Jul 10 2012 libcrypto.so.0.9.8

lrwxrwxrwx 1 root root 18 Nov 9 2011 libcrypto.so.6 -> libcrypto.so.0.9.8

# openssl version

OpenSSL 0.9.8j-fips 07 Jan 2009

# openssl ciphers

DHE-RSA-AES256-SHA:DHE-DSS-AES256-SHA:AES256-SHA:DHE-RSA-CAMELLIA256-SHA:DHE-DSS-CAMELLIA256-SHA:CAMELLIA256-SHA:EDH-RSA-DES-CBC3-SHA:EDH-DSS-DES-CBC3-SHA:DES-CBC3-SHA:DES-CBC3-MD5:DHE-RSA-AES128-SHA:DHE-DSS-AES128-SHA:AES128-SHA:DHE-RSA-CAMELLIA128-SHA:DHE-DSS-CAMELLIA128-SHA:CAMELLIA128-SHA:RC2-CBC-MD5:RC4-SHA:RC4-MD5:RC4-MD5:EDH-RSA-DES-CBC-SHA:EDH-DSS-DES-CBC-SHA:DES-CBC-SHA:DES-CBC-MD5:EXP-EDH-RSA-DES-CBC-SHA:EXP-EDH-DSS-DES-CBC-SHA:EXP-DES-CBC-SHA:EXP-RC2-CBC-MD5:EXP-RC2-CBC-MD5:EXP-RC4-MD5:EXP-RC4-MD5

And here the other one:

# ls -la /lib | grep libssl*

lrwxrwxrwx 1 root root 12 Jan 31 11:45 libss.so.2 -> libss.so.2.0

-rwxr-xr-x 1 root root 22216 May 8 2010 libss.so.2.0

# ls -la /lib | grep libcryp*

-rwxr-xr-x 1 root root 59329 May 6 2010 libcrypt-2.11.1.so

lrwxrwxrwx 1 root root 18 Jan 31 11:44 libcrypt.so.1 -> libcrypt-2.11.1.so

# ls -la /usr/lib64 | grep libssl*

lrwxrwxrwx 1 root root 16 Jan 31 11:45 libssh2.so.1 -> libssh2.so.1.0.0

-rwxr-xr-x 1 root root 146840 Jun 18 2009 libssh2.so.1.0.0

-r-xr-xr-x 1 root root 342880 May 5 2010 libssl.so.0.9.8

lrwxrwxrwx 1 root root 15 Feb 18 09:34 libssl.so.6 -> libssl.so.0.9.8

-rwxr-xr-x 1 root root 238424 Apr 6 2010 libssl3.so

# ls -la /usr/lib64 | grep libcryp*

-r-xr-xr-x 1 root root 1538896 May 5 2010 libcrypto.so.0.9.8

lrwxrwxrwx 1 root root 18 Feb 18 09:35 libcrypto.so.6 -> libcrypto.so.0.9.8

# openssl version

OpenSSL 0.9.8h 28 May 2008

# openssl ciphers

I also remove the links to .libcrypto.so.6.hmac and .libssl.so.6.hmac, but it doesn´t work.

Regards

V. Albrecht

Re: SnapCreator 4.1.0 CLI doesn´t work

sivar — Tue, 25 Feb 2014 14:48:45 GMT

Thank you for the details.

I found this bug https://rt.cpan.org/Public/Bug/Display.html?id=81575

Looks like version "# openssl version OpenSSL 0.9.8j-fips 07 Jan 2009" has some issues.

Could you please try upgrading to openssl-0.9.8r available here. (Choose your platform)

http://download.opensuse.org/repositories/security:/fips/SLE_11/x86_64/

Thanks,
Siva Ramanathan

Re: SnapCreator 4.1.0 CLI doesn´t work

volker_albrecht — Thu, 27 Feb 2014 09:52:46 GMT

Hello Siva,

I´ve update the openssl-package and now it works.

Thanks.

V. Albrecht