topic Snapcenter Plugin 4.3.1 Backups are fine. Restore errors with "No backups available at this time." in Data Protection

Snapcenter Plugin 4.3.1 Backups are fine. Restore errors with "No backups available at this time."

Steve_Mepham — Wed, 04 Jun 2025 10:23:31 GMT

We have 2 separate vSphere systems connecting to one AFF-A300 Netapp storage. Both vSphere Vcenter Appliances have an individual Netapp VSC Appliance, and both are creating backups on a scheduled basis.

However, One of the vSphere Snapcenter Plugins is giving the error "No backups available at this time." and will not display the backups to restore from!

I have tried the following, and re registered the SCV plugin. But still get the same error

https://kb.netapp.com/Advice_and_Troubleshooting/Data_Protection_and_Security/SnapCenter/After_upgrade_of_SCV_no_backups_are_available_to_restore

Re: Snapcenter Plugin 4.3.1 Backups are fine. Restore errors with "No backups available at this

hmoubara — Tue, 15 Jun 2021 08:33:16 GMT

Hello

While following the kb mentioned, did you find multiple entry for the webclient under the below directory:

Virtual Appliance:

/etc/vmware/vsphere-ui/vc-packages/vsphere-client-serenity/
/etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity/
Windows:

C:\ProgramData\VMware\vCenterServer\cfg\vsphere-ui\vc-packages\vsphere-client-serenity\
C:\ProgramData\VMware\vCenterServer\cfg\vsphere-client\vc-packages\vsphere-client-serenity\

if you do remove both and re-attempt the registry, make sure to refollow the steps before and in between.

Thanks