topic Re: During SnapCenter 4.4P1 installation failed to "SET PASSWORD: Exception: Can't connect to M in Data Protection

During SnapCenter 4.4P1 installation failed to "SET PASSWORD: Exception: Can't connect to MySQL serv

jagadeec — Wed, 04 Jun 2025 10:20:08 GMT

Hello,

During SC 4.4P1 installation, SC package installation was successful and in later step MySQL installation also successful however, it is filed to "SET PASSWORD: Exception: Can't connect to MySQL server on 'localhost' (10061):
No connection could be made because the target machine actively refused it 127.0.0.1:3306" and rolled back the installation.

Port 3306 is opened on the server, I have tested by installing the MySQL separately on the server and it was installed successfully. But when it come during SC installation, fails with the above error. I have attached the installation log for your reference.

any clue on the issue here.?

Re: During SnapCenter 4.4P1 installation failed to "SET PASSWORD: Exception: Can't connect to M

NTAp-AVS — Mon, 05 Jul 2021 13:19:05 GMT

1) Is this a fresh install or an upgrade from a previous version?

2) Are there any other error messages reported in the Application/System Event Logs?

3) Please check if you have any Anti-Virus installed on the system? If you do , I would remove it completely, restart the host and try the installation again.

Re: During SnapCenter 4.4P1 installation failed to "SET PASSWORD: Exception: Can't connect to M

jagadeec — Mon, 05 Jul 2021 13:24:51 GMT

Its a fresh installation on windows 2016.

I do not see any errors in app/event log.

I have tried stopping the AV (Trend Micro OfficeScan Agent) services , but no luck got the same error.

Let me check with the customer if he can remove the AV completely and reboot the system and try installing the SC.

Re: During SnapCenter 4.4P1 installation failed to "SET PASSWORD: Exception: Can't connect to M

NTAp-AVS — Mon, 05 Jul 2021 14:18:04 GMT

Stopping the services of AV wont work, as you have a filter driver that gets loaded always. The only way is to remove the software completely and then try the installation

Re: During SnapCenter 4.4P1 installation failed to "SET PASSWORD: Exception: Can't connect to M

tahmad — Tue, 27 Jul 2021 06:56:47 GMT

hello @jagadeec

can you share your resolution for the issue

Re: During SnapCenter 4.4P1 installation failed to "SET PASSWORD: Exception: Can't connect to M

biks — Fri, 08 Sep 2023 09:14:24 GMT

Hello all,

Someone have fixed the issue or not ??

I still have the same error as you : 08-09-2023 10:22:48 Install MySQL Server.Log:: ERROR: SET PASSWORD: Exception: Can't connect to MySQL server on 'localhost' (10061):
No connection could be made because the target machine actively refused it 127.0.0.1:3306
08-09-2023 10:22:48 Install MySQL Server.Log:: ERROR: SET PASSWORD: Failed.

Could you please help me ?

Thanks in advance.