topic Re: SMCore Logs Not Deleting in Data Protection

SMCore Logs Not Deleting

TMADOCTHOMAS — Wed, 04 Jun 2025 09:41:02 GMT

On one of our SQL Servers that runs SnapCenter, the SMCore logs haven't deleted since last August and are now using up tons of space on the C drive. A Google search turned up the following KB, which was apparently written in early January 2024, but it doesn't exist anymore:

https://kb.netapp.com/mgmt/SnapCenter/SnapCenter_4.9_fails_to_clean_up_SMCore_job_logs_which_are_using_an_increasing_amount_of_space

Does anyone know what was in this KB previously and/or know the resolution to the problem?

Re: SMCore Logs Not Deleting

TMADOCTHOMAS — Thu, 15 Feb 2024 13:59:24 GMT

I am now seeing the exact same problem on a different server. This is becoming a problem.

Re: SMCore Logs Not Deleting

NTAp-AVS — Fri, 16 Feb 2024 12:57:34 GMT

Issue is fixed in Snapcenter Versions 4.9P2 and 5.0 ,we recommend you to upgrade to those versions

Here is the KB that you are looking for

https://kb.netapp.com/mgmt/SnapCenter/Snapcenter_SMCORE_log_continue_to_fill_causing_space_issues_and_mysql_crashes

Re: SMCore Logs Not Deleting

TMADOCTHOMAS — Fri, 16 Feb 2024 13:48:43 GMT

Excellent, thank you @NTAp-AVS ! As luck would have it, we were already planning on an upgrade later today to 5.0. First I have to resolve problems resulting from upgrading the VMware plug-in, but once those are resolved I'll upgrade and the issue should be resolved. Thanks!

Re: SMCore Logs Not Deleting

NTAp-AVS — Fri, 16 Feb 2024 13:50:52 GMT

Thank you, if you are upgrading Snapcenter for VMware Plugin, please upgrade to SCV 5.0P1

Re: SMCore Logs Not Deleting

TMADOCTHOMAS — Fri, 16 Feb 2024 13:59:28 GMT

Thank you, yes that's the version I upgraded to @NTAp-AVS . Unfortunately it has somehow lost credentials for our DR target system after the upgrade and I can't seem to add them back. Working on it now.

Re: SMCore Logs Not Deleting

TMADOCTHOMAS — Fri, 16 Feb 2024 14:58:04 GMT

FYI I opened a case for the plug-in issues. It loses connectivity to vcenter on each reboot and I have to re-enter creds, plus it's lost the ability to auth to the DR system completely. Having numerous issues after upgrading this plug-in is unfortunately pretty standard in my experience - it very rarely 'just works'.

Regardless of all that, after we get the issues resolved I'll upgrade the main SC product to resolve the log issues. Thanks again for the help!.