Custom plug-in [SYBASE] backup fails with quiesce error

Anthony1 — Wed, 04 Jun 2025 09:40:05 GMT

SCC [SYBASE] backup fails with quiesce error.
SCC-00164: Application quiesce for the plug-in [SYBASE] failed with exit code [1] and with error :
Could not read result file /opt/NetApp/snapcenter/scc/plugins/wrapper/out/1+SYBASE+1709718543633+quiesce
during Quiesce Application process.

Error seen in log:

DEBUG [pool-2-thread-7] 90 com.netapp.plugincreator.agent.nextgen.plugin.legacyservice.ExecutorImpl -createProcess() - Running wrapper: {[/bin/sh, -c, sudo /opt/NetApp/snapcenter/scc/bin/sccCommandExecutor 'plugins/wrapper/wrapper -wid 3 -pn SYBASE -to 3600']}
DEBUG [pool-2-thread-7] 151 com.netapp.plugincreator.agent.nextgen.plugin.legacyservice.ExecutorImpl -Added TMPDIR environment variable for Linux:Linux
DEBUG [pool-2-thread-7] 90 com.netapp.plugincreator.agent.nextgen.plugin.legacyservice.WrapperHelperImpl -createRequest() - Wrote request to {/opt/NetApp/snapcenter/scc/plugins/wrapper/in/3+SYBASE+1710507707900+getpid}
DEBUG [pool-2-thread-7] 90 com.netapp.plugincreator.agent.nextgen.plugin.legacyservice.WrapperHelperImpl -executeRequest() - Result file: {/opt/NetApp/snapcenter/scc/plugins/wrapper/out/3+SYBASE+1710507707900+getpid}
...
ERROR [pool-2-thread-7] 202 com.netapp.plugincreator.agent.nextgen.plugin.legacyservice.ResultReaderImpl -Could not read result file {/opt/NetApp/snapcenter/scc/plugins/wrapper/out/3+SYBASE+1710507707900+getpid}. Reason: {/opt/NetApp/snapcenter/scc/plugins/wrapper/out/3+SYBASE+1710507707900+getpid (Permission denied)}
TRACE [pool-2-thread-7] 145 com.netapp.plugincreator.agent.nextgen.plugin.legacyservice.WrapperHelperImpl -No. of lines Read: 2
TRACE [pool-2-thread-7] 145 com.netapp.plugincreator.agent.nextgen.plugin.legacyservice.WrapperHelperImpl -Result received from Plug-in: [SC_STDERR#Could not read result file /opt/NetApp/snapcenter/scc/plugins/wrapper/out/3+SYBASE+1710507707900+getpid, SC_EXITCODE#1]
ERROR [pool-2-thread-7] 189 com.netapp.plugincreator.agent.nextgen.plugin.legacyservice.ExecutorImpl -Exception occured - Could not determine PID of wrapper process

Customer upgraded SC and plug-ins from 4.7 - 4.8 - 5.0 and issue remains
SUSE Linux Enterprise Server 15 SP5 and Sybase ASE DB 16.0 SP04 PL05

Possibly hitting Burt 1566113
Customer unable to change the dedicated plug-in user to a root user due to their security policy.
If root should have control of all client-side actions, they tried to set it at the scc.service and/or spl.service script but failed to fix the issue.

Sudoers at 5.0:

#
## 2024-02-26, Vorgabe von NETAPP
## for 5.0
# ==========================================================================================================
# # ================================================= LINUX ==================================================
# # ==========================================================================================================
# # ===== sudo user rules to be added on the Linux plug-in host if sudo package version is 1.8.7 or later =====
# # ===== Replace USER_HOME_DIRECTORY with the path of the home directory of the user who will deploy the plug-in. =====
# # ===== Replace LINUXUSER with the OS username identified for deploying the plug-in. =====
# # ===== Replace /opt with the custom location where the plug-in will be installed. =====
# # ===== For RAC, <crs_home>/bin/olsnodes needs to be set as allowed command, for example <LINUXUSER> ALL=(ALL) NOPASSWD: HPPLCMD, PRECHECKCMD, CONFIGCHECKCMD, SPLCMD, SPLUNINSTALLCMD, SCCCMD, SCCCMDEXECUTOR, SCCMD, /ora01/app/grid/product/21.0.0.0/db_1/bin/olsnodes where crs_home value is available in the /etc/oracle/olr.loc file =====
Cmnd_Alias HPPLCMD = sha224:checksum_value== /home/username/.sc_netapp/snapcenter_linux_host_plugin.bin
Cmnd_Alias PRECHECKCMD = sha224:checksum_value== /home/username/.sc_netapp/Linux_Prechecks.sh
Cmnd_Alias CONFIGCHECKCMD = sha224:checksum_value== /opt/NetApp/snapcenter/spl/plugins/scu/scucore/configurationcheck/Config_Check.sh
Cmnd_Alias SPLCMD = sha224:checksum_value== /opt/NetApp/snapcenter/spl/bin/spl
Cmnd_Alias SPLUNINSTALLCMD = sha224:checksum_value== /opt/NetApp/snapcenter/spl/installation/plugins/uninstall
Cmnd_Alias SCCCMD = sha224:checksum_value== /opt/NetApp/snapcenter/scc/bin/scc
Cmnd_Alias SCCMD = sha224:checksum_value== /opt/NetApp/snapcenter/spl/bin/sc_command_executor
Cmnd_Alias SCCCMDEXECUTOR = sha224:checksum_value== /opt/NetApp/snapcenter/scc/bin/sccCommandExecutor
username ALL=(ALL) NOPASSWD: HPPLCMD, PRECHECKCMD, CONFIGCHECKCMD, SPLCMD, SPLUNINSTALLCMD, SCCCMD, SCCCMDEXECUTOR, SCCMD
Defaults:username env_keep += "IATEMPDIR"
Defaults:username env_keep += "JAVA_HOME"
Defaults:username !visiblepw
Defaults:username !requiretty

Here are the permissions underneath wrapper and wrapper/out:

hostname:/opt/NetApp/snapcenter/scc/plugins/wrapper # ls -lart
total 4160
drwxrwxr-x 7 username users 75 Jan 12 14:48 ..
-r-xr-xr-x 1 username users 4258652 Jan 12 14:48 wrapper
drwxrwxr-x 4 username users 42 Jan 12 14:48 .
drwxrwxr-x 2 username users 6 Mar 8 12:01 out
drwxrwxr-x 2 username users 6 Mar 8 12:02 in

hostname:/opt/NetApp/snapcenter/scc/plugins/wrapper # ls -lart out
total 0
drwxrwxr-x 4 username users 42 Jan 12 14:48 ..
drwxrwxr-x 2 username users 6 Mar 8 12:01 .
hostname:/opt/NetApp/snapcenter/scc/plugins/wrapper #
every directory underneath /opt/NetApp/snapcenter is owned by username:users

Anymore information needed, please let me know.

Re: Custom plug-in [SYBASE] backup fails with quiesce error

Spaceball — Fri, 15 Mar 2024 14:13:15 GMT

what is BURT 1566113 about? it's non public.

topic Custom plug-in [SYBASE] backup fails with quiesce error in Data Protection

Custom plug-in [SYBASE] backup fails with quiesce error

Re: Custom plug-in [SYBASE] backup fails with quiesce error