topic Re: Error logging into SnapCenter Server from vSphere plugin in Data Protection

Error logging into SnapCenter Server from vSphere plugin

igloolaw — Fri, 15 Mar 2019 15:14:30 GMT

Hi,

We are having an issue where when we try and configure the SnapCenter vSphere plugin with the SnapCenter Server details we are presented with the following error:

Unable to login to the SnapCenter Server xxx.xxx.xxx.xxx

I have checked the aegis log file and can see the following entries

2019-03-15T15:02:05.0000564Z ERROR VSC com.netapp.aegis.sms.client.SnapManagerHostServiceRestImpl Unable to connect to SnapCenter Server : XXX.XXX.XXX.XXX : Object reference not set to an instance of an object.
2019-03-15T15:02:05.0000564Z ERROR VSC com.netapp.aegis.sms.manager.SmTokenManager Error when obtaining token: null and unable to login to the SnapCenter Server XXX.XXX.XXX.XXX : com.netapp.aegis.sms.util.SnapManagerLoginException: Unable to login to the SnapCenter Server XXX.XXX.XXX.XXX

Any help would be much appreciated.

Re: Error logging into SnapCenter Server from vSphere plugin

pranjith — Tue, 23 Apr 2019 05:08:28 GMT

Looks like Vcenter server not registered with Snapcenter server.

Can you try register snapcenter server from swagger RestAPI?

Re: Error logging into SnapCenter Server from vSphere plugin

liu — Mon, 26 May 2025 08:05:01 GMT

nconsistent domain format use case for administrator credentials breaks SnapCenter authentication.

SnapCenter Server refuses access from Plug-in due to a permission error - NetApp Knowledge Base