topic open system snap vault installation failed in few servers in Data Protection

open system snap vault installation failed in few servers

THANJAISWAMI — Thu, 05 Jun 2025 06:01:10 GMT

This is my first post in this forum.I have installed OSSV 2.6.1 which is only compatible with these WINDOWS 2000 SERVERS with sp4.I installed in majority of the servers without any problem.But 3 servers of W2K SP4 giving the error below

This error appears at the 99% stage of the installation.Which is seem to be a rights problem although I logged in as an administrator of the servers mentioned.What may be the reason ? Please help in this regard

One W2K sp4 server is giving the error as below

This error points to the output file which also I have attached herewith

Please help in this regard also to solve the issues

Thanks in advance

Regards

S.Swaminathan

Re: open system snap vault installation failed in few servers

ASHWINPAWARTESL — Wed, 05 Jun 2013 12:17:41 GMT

I hope this helps.

From the postintall.sh it appears that it is failing while writing to temp dir.

Error:

Failed to set first configuration value. Failed to execute 'chmod 777 "C:\Program Files\IBM\snapvault/tmp"'

Try this:

From the command prompt enter 'set' to see your current environmental variables.

Step 1:

C:\Users\Administrator>set
ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Users\Administrator\AppData\Roaming
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=WIN2K8R2
TEMP=C:\Users\ADMINI~1\AppData\Local\Temp
TMP=C:\Users\ADMINI~1\AppData\Local\Temp

Step 2:

In the output, locate
TEMP=
TMP=

Change these values to 'C:\temp' and then create the directory if it does not exists.

C:\Users\Administrator>set TEMP=C:\temp
C:\Users\Administrator>set TMP=C:\temp

Run the installation again check if it succeeds. If it fails, change the values back to original.

Also check this KB: Courtesy - Google)
https://support.quest.com/SolutionDetail.aspx?id=SOL79566
https://support.quest.com/SolutionDetail.aspx?id=SOL79495

NetApp KB:

https://kb.netapp.com/support/index?page=content&id=2010258
https://kb.netapp.com/support/index?page=content&id=2017205

Thanks,
-Ashwin

Re: open system snap vault installation failed in few servers

THANJAISWAMI — Wed, 05 Jun 2013 12:38:58 GMT

Hi Ashwin

Thanks for your immediate reply and you have replied regarding the error 2 posted .let me apply the solution and update you here in the near future.

For the first error I think you have given the link below and let me go through that

Thanks

Regards

S.Swaminathan

N.B: I don't know who has replied on behalf of me ;