topic Re: Snapcreator 4 upgrade from 3.6 errno=13008 in Data Protection

Snapcreator 4 upgrade from 3.6 errno=13008

GGARDONYI — Thu, 05 Jun 2025 06:01:10 GMT

HI,

Just tried to upgrade to Snapcreator 4 upgrade from 3.6 as per Install guide, got it going however when running a schedule now getting this error. It seems it's expecting a snapvault primary license on the snapvault destination filer? Any ideas? Same config file worked/works fine with 3.6

(attached full out log as some snapvault status commands seem to have worked?)

########## Running Snapvault Update on destination backup-filer1:/vol/sv_cloud_BT_syd_001/vnfs_bt2 using snapshot DailySnapvault-daily_20130604170334 ##########

[2013-06-04 17:03:50,461] INFO: STORAGE-02120: Updating SnapVault relationship [/vol/vnfs_bt2] based on Snapshot copy [DailySnapvault-daily_20130604170334].

[2013-06-04 17:03:50,461] INFO: STORAGE-02121: Updating SnapVault relationship [/vol/vnfs_bt2] based on Snapshot copy [DailySnapvault-daily_20130604170334] finished successfully.

[2013-06-04 17:03:50,602] INFO: STORAGE-02110: Retrieving SnapVault status.

[2013-06-04 17:03:50,602] ERROR: com.netapp.snapcreator.storage.executor.ZapiExecutorException: netapp.manage.NaAPIFailedException: Api snapvault-primary-relationship-status-list-iter-start requires license for sv_ontap_pri (errno=13008)

at com.netapp.snapcreator.storage.executor.ZapiExecutorImpl.run(ZapiExecutorImpl.java:62)

at com.netapp.snapcreator.storage.api.ontap.Ontap7ModeApi.snapVaultStatus(Ontap7ModeApi.java:1263)

at com.netapp.snapcreator.storage.StorageCoreImpl.snapVaultGetStatus(StorageCoreImpl.java:926)

at com.netapp.snapcreator.workflow.task.ZAPITask.snapVaultWait(ZAPITask.java:337)

at com.netapp.snapcreator.workflow.task.ZAPITask.snapVaultUpdate(ZAPITask.java:728)

at com.netapp.snapcreator.workflow.task.SnapVaultTask.execute(SnapVaultTask.java:58)

at com.netapp.snapcreator.workflow.impl.SCTaskCallable.call(SCTaskCallable.java:48)

at com.netapp.snapcreator.workflow.impl.SCTaskCallable.call(SCTaskCallable.java:20)

at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)

at java.util.concurrent.FutureTask.run(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Caused by: netapp.manage.NaAPIFailedException: Api snapvault-primary-relationship-status-list-iter-start requires license for sv_ontap_pri (errno=13008)

at netapp.manage.NaServer.invokeElem(NaServer.java:671)

at com.netapp.snapcreator.storage.executor.ZapiExecutorImpl.run(ZapiExecutorImpl.java:53)

... 12 more

[2013-06-04 17:03:50,602] ERROR: STORAGE-02112: Retrieving SnapVault status failed with error [netapp.manage.NaAPIFailedException: Api snapvault-primary-relationship-status-list-iter-start requires license for sv_ontap_pri (errno=13008)].

[2013-06-04 17:03:50,617] ERROR: SCF-00018: Snapvault Status list for [backup-filer1] failed! Exiting

########## Snap Creator Framework 4.0.0 failed ##########

Message was edited by: Gergely Gardonyi

Re: Snapcreator 4 upgrade from 3.6 errno=13008

ktenzer — Wed, 05 Jun 2013 07:58:13 GMT

Can you send the debug log?

We changed the snapvault workflows slightly in 4.0 to account for dealing with Clustered OnTap and newer ONTAP versions. The issue is we are doing a snapvault primary status on secondary it appears which requires the sv_ontap_pri license. I think the simple solution is to just add this license, is that possible?

Regards,

Keith

Re: Snapcreator 4 upgrade from 3.6 errno=13008

GGARDONYI — Wed, 05 Jun 2013 09:28:49 GMT

we've bought only secondary license for the 'backup' filers and primary for the production ones, primary is 6240 with 8.1.2, backup is 3140 with 8.1.1, both 7-mode

debug log attached

actually the 6420 now has both pri and sec license (it was an upgrade of a 3170) but the 3140 has only sec license Message was edited by: Gergely Gardonyi

Re: Snapcreator 4 upgrade from 3.6 errno=13008

GGARDONYI — Thu, 06 Jun 2013 23:40:43 GMT

bump

Re: Snapcreator 4 upgrade from 3.6 errno=13008

ktenzer — Fri, 07 Jun 2013 07:44:50 GMT

We are still trying to understand and reproduce this problem. The issue seems to be that we changed snapvault to do a list from secondary instead of only primary but we are using the API for snapvault primary which requires a primary license.

You can

1) open NGS case and escalate if this is urgent

2) speak to account team and try and get license

3) revert to SC 3.6 and wait till this issue is addressed in 4.0

I apologize for this issue, we will get it addressed

Keith

Re: Snapcreator 4 upgrade from 3.6 errno=13008

patro — Fri, 07 Jun 2013 12:34:20 GMT

Hi ,

Can you please show me the license show output of both the primary and secondary filers ?

in 8.1.1 if i add sec license it also adds for primary as well...Hence in your case it should not fail then.

-Hari

Re: Snapcreator 4 upgrade from 3.6 errno=13008

GGARDONYI — Fri, 07 Jun 2013 23:01:44 GMT

It was upgraded from 7.x...

backup-filer1> version

NetApp Release 8.1.1 7-Mode: Mon Jul 30 12:49:46 PDT 2012

backup-filer1> license

a_sis ENABLED

cf not licensed

cf_remote not licensed

cifs not licensed

compression ENABLED

disk_sanitization ENABLED

fcp not licensed

flash_cache ENABLED

flex_clone not licensed

flex_scale ENABLED

flexcache_nfs ENABLED

http ENABLED

insight_balance not licensed

iscsi ENABLED

multistore not licensed

nearstore_option ENABLED

nfs EIXXDCG

operations_manager not licensed

persistent_archive ENABLED

protection_manager not licensed

provisioning_manager not licensed

smdomino not licensed

smsql not licensed

snapdrive_windows not licensed

snaplock not licensed

snaplock_enterprise not licensed

snapmanager_hyperv not licensed

snapmanager_oracle not licensed

snapmanager_sap not licensed

snapmanager_sharepoint not licensed

snapmanager_vi not licensed

snapmanagerexchange not licensed

snapmirror GVYKSHL

snapmirror_sync ENABLED

snapmover ENABLED

snaprestore AEKPNOJ

snapvalidator not licensed

storage_services ENABLED

sv_application_pri not licensed

sv_linux_pri not licensed

sv_ontap_pri not licensed

sv_ontap_sec AWHPNOJ

sv_unix_pri not licensed

sv_vi_pri not licensed

sv_windows_ofm_pri not licensed

sv_windows_pri not licensed

syncmirror_local not licensed

v-series not licensed

vld ENABLED

BACKUP- FILER1

FAS3140-R5

8.1.1 7-MODE

7-Mode

Protocol	License Key	License Type	Sales Order	Action
A-SIS	GYQGUPC	N/A	128437	Print
DSANIT	KJNEYRI	N/A	128437	Print
FLEXCACHE_NFS	WOXGUPC	N/A	128437	Print
ISCSI	GVEWHEM	N/A	128437	Print
NEARSTORE	SQHLSHL	N/A	128437	Print
NFS	EIXXDCG	N/A	128437	Print
SNAPMIRROR	GVYKSHL	N/A	128437	Print
SNAPMOVER	KFFADLK	N/A	128437	Print
SNAPRESTORE	AEKPNOJ	N/A	128437	Print
SV_ONTAP_SEC	AWHPNOJ	N/A	120003031	Print

Re: Snapcreator 4 upgrade from 3.6 errno=13008

ktenzer — Thu, 13 Jun 2013 13:23:19 GMT

Hi Gergely,

I am happy to report we reproduced this issue and opened a BURT. This will be fixed in a patch release 4.0P1. I cant say when this will be available but it will be soon, probably within a month, it is coming.

BURT 717180

Regards,

Keith

Re: Snapcreator 4 upgrade from 3.6 errno=13008

GGARDONYI — Thu, 13 Jun 2013 22:23:43 GMT

Thanks, I've just received an 90 days eval snapvault pri license as well from our account team (and a perm license is forthcoming I think).

Re: Snapcreator 4 upgrade from 3.6 errno=13008

ktenzer — Fri, 14 Jun 2013 08:21:19 GMT

Good news and we will definitely have a fix for this available before your temp license expires.

Keith