topic Re: SnapCreator ERRORS: agt-00005 / scf-00053] in Data Protection

SnapCreator ERRORS: agt-00005 / scf-00053]

supinder — Thu, 05 Jun 2025 06:07:46 GMT

Hello there...

Customer is running 3.5 and getting following errors:

He was getting the same errors in the previous version so we did an upgrade about August 2012 to this version (3.5.0); As a workaround I stopped the SC -Agent service (WINDOWS Services) and started it via the command line (--star-agent).

This appeared to work for some time until now! This workaround does not work anymore. Is this fixed now? I was told that an upgrade to 3.5 would fix this issue but it didn't so don't really want to tell the customer to upgrade again if it is not fixed yet.

The error codes are mentioned in the 3.5 Admin Guide but doesn't really mention how or where to run "unquiesce"...

I have also attached a config file. Any help would be appreciated as the customer has been suffering with this issue for sometime now. Thanks all.

Program Files\NetApp\NetApp_Snap_Creator_Framework\scServer3.5.0>snapcreator.

exe --profile mysql --action snap --policy hourly --config nymysq01 --verbose

[Wed Mar 13 07:20:22 2013] INFO: Logfile timestamp: 20130313072022

[Wed Mar 13 07:20:22 2013] INFO: Removing log nymysq01.out.20130313050000.log

[Wed Mar 13 07:20:22 2013] INFO: Removing log nymysq01.debug.20130313050000.log

[Wed Mar 13 07:20:22 2013] INFO: Removing log nymysq01.stderr.20130313050000.log

########## Parsing Environment Parameters ##########

########## PRE APPLICATION QUIESCE COMMANDS ##########

[Wed Mar 13 07:20:22 2013] INFO: No commands defined

########## PRE APPLICATION QUIESCE COMMANDS FINISHED SUCCESSFULLY ##########

########## Application quiesce ##########

[Wed Mar 13 07:13:27 2013] [10.238.12.115:9090(3.5.0.1)] ERROR: [agt-00005] Anot

her quiesce operation or watchdog is already running on this config

[Wed Mar 13 07:20:22 2013] [10.238.12.115:9090(3.5.0.1)] ERROR: [scf-00053] Appl

ication quiesce for plugin mysql failed with exit code 100, Exiting!

########## PRE EXIT COMMANDS ##########

[Wed Mar 13 07:20:22 2013] INFO: No commands defined

########## PRE EXIT COMMANDS FINISHED SUCCESSFULLY ##########

Re: SnapCreator ERRORS: agt-00005 / scf-00053]

sivar — Wed, 13 Mar 2013 21:09:39 GMT

snapcreator.exe --profile mysql --action unquiesce --policy hourly --config nymysq01 --verbose

Please try the above

Re: SnapCreator ERRORS: agt-00005 / scf-00053]

supinder — Thu, 14 Mar 2013 10:33:17 GMT

Thanks Siva.... the command you suggested worked!

One more question: The customer uses a batch file to schedule the backups: There are 4 MYSQL DB's in total:

C:\"Program Files\NetApp\NetApp_Snap_Creator_Framework\scServer3.4.0\snapcreator.exe" --profile mysql --action snap --policy %1 --config nymysq01

C:\"Program Files\NetApp\NetApp_Snap_Creator_Framework\scServer3.4.0\snapcreator.exe" --profile mysql --action snap --policy %1 --config nymysq02

C:\"Program Files\NetApp\NetApp_Snap_Creator_Framework\scServer3.4.0\snapcreator.exe" --profile mysql --action snap --policy %1 --config nymysq03

C:\"Program Files\NetApp\NetApp_Snap_Creator_Framework\scServer3.4.0\snapcreator.exe" --profile mysql --action snap --policy %1 --config nymysq04

Should I add this to the batch file to ensure that "unquiescing" is taking place?

C:\"Program Files\NetApp\NetApp_Snap_Creator_Framework\scServer3.5.0\snapcreator.exe" --profile mysql --action unquiesce --policy %1 --config nymysq01

C:\"Program Files\NetApp\NetApp_Snap_Creator_Framework\scServer3.5.0\snapcreator.exe" --profile mysql --action unquiesce --policy %1 --config nymysq02

C:\"Program Files\NetApp\NetApp_Snap_Creator_Framework\scServer3.5.0\snapcreator.exe" --profile mysql --action unquiesce --policy %1 --config nymysq03

C:\"Program Files\NetApp\NetApp_Snap_Creator_Framework\scServer3.5.0\snapcreator.exe" --profile mysql --action unquiesce --policy %1 --config nymysq04

Re: SnapCreator ERRORS: agt-00005 / scf-00053]

sivar — Thu, 14 Mar 2013 12:34:32 GMT

Hello Supinder,

In each of the config file (ex: nymysq01.conf), you will find a variable

SC_AGENT_WATCHDOG

If you set SC_AGENT_WATCHDOG=Y and SC_AGENT_UNQUIESCE_TIMEOUT=300 (in seconds depending on how long your quiesce/snapshot operation takes,)

Then agent will perform an unquiesce operation automatically after 300 seconds expires.

Re: SnapCreator ERRORS: agt-00005 / scf-00053]

supinder — Sun, 17 Mar 2013 08:08:23 GMT

thanks again...

Can i ask if this would also be an option?

APP_UNQUIESCE_CMD01

eg:

APP_UNQUIESCE_CMD01=C:\"Program Files\NetApp\NetApp_Snap_Creator_Framework\scServer3.5.0\snapcreator.exe" profile mysql --action unquiesce --policy hourly --config nymysq01

Re: SnapCreator ERRORS: agt-00005 / scf-00053]

sivar — Tue, 19 Mar 2013 13:53:06 GMT

So long as no plugin is used, APP_UNQUIESCE_CMD01 will work.

If a plugin type is used, then snapcreator will ignore APP_UNQUIESCE_CMD