topic Re: Installation issue SnapCreator 4.0.0c on Windows in Data Protection

Installation issue SnapCreator 4.0.0c on Windows

marc_eggenberger — Thu, 05 Jun 2025 06:05:10 GMT

Hi.

I installed Snapcreator 4.0.0c on 64bit Windows and there was no apparent error but the installation routine did not ask me for an admin user and password. There was a short cmd line window but that disappeared before I could read what it was displaying.

snapcreator --profile setup seems to be for Linux only. How can I do this on Windows and any ideas what went wrong with the installation?

Regards,

Marc

Re: Installation issue SnapCreator 4.0.0c on Windows

spinks — Sat, 13 Apr 2013 11:56:58 GMT

Marc,

Are you sure that you selected to install the Snap Creator server?

Typically if you do not get prompted for a user and password this means that it is an agent only install.

Only the server needs the user name and password.

The command line window is a service being installed in the background - that is one way to check what has been installed.

The command to install has changed in Snap Creator 4.0.

If you want to run the install through the comand line you run: snapcreator.exe --setup

This is true for both Windows and UNIX.

Hope this helps!

John

Re: Installation issue SnapCreator 4.0.0c on Windows

marc_eggenberger — Sat, 13 Apr 2013 16:35:20 GMT

John,

yes I am sure. Both server and agent have been installed (see also attached print screen of the directory and the service.msc).

So the service has been installed but I wasn't asked for username/password.

I tried a snapcreator.exe --setup but nothing apparent happens. I get the command prompt back within about .5 seconds.

It should ask me for username and password here right?

The server itself is a 64bit Windows with a 64bit JRE installed.

Regards,

Marc

Re: Installation issue SnapCreator 4.0.0c on Windows

spinks — Sat, 13 Apr 2013 23:16:55 GMT

Marc,

Is this Windows 2003, 2008, or 2012?

Standard, Enterprise, Datacenter?

If you just run snapcreator.exe it should give you output with all of the options.

Does this happen, or are you just returned to the command line?

Have you tried re-downloading the software to see if it does the same thing?

We need to try and replicate the issue - I haven't had this experience in my environment.

Thanks!

John

Re: Installation issue SnapCreator 4.0.0c on Windows

marc_eggenberger — Mon, 15 Apr 2013 15:23:15 GMT

John,

its Windows 2012 Datacenter. Java is 64bit version:

D:\Apps\Netapp\Snap_Creator_Framework\scServer4.0.0c>java -version

java version "1.7.0_17"

Java(TM) SE Runtime Environment (build 1.7.0_17-b02)

Java HotSpot(TM) 64-Bit Server VM (build 23.7-b01, mixed mode)

I tried to reinstall but when running it with --setup I get the an error saying --setup is only for Unix system installation.

D:\Apps\Netapp\Snap_Creator_Framework\scServer4.0.0c>snapcreator.exe --setup

ERROR: The --setup option is for installation of Snap Creator on Unix systems only

snapcreator.exe by itself gives me a long list of all the options.

Regards,

Marc