topic Re: Backing up a vApp with SC3.6 in Data Protection

Backing up a vApp with SC3.6

yweisser — Thu, 05 Jun 2025 06:15:48 GMT

Hi all,

I m trying to configure SC3.6 to backup vApps, but there are some issues/questions...

- does the Agent require an access to the storage?

- is VSC required?

- do all bricks need to have the same timestamp?

When I create my configuration (around VCD plug-in) & that I run a job, I get an error saying that the plug in does not support the action "snap"...

=> which actions are supported with VCD ?

thanks for your help

Re: Backing up a vApp with SC3.6

ktenzer — Wed, 07 Nov 2012 11:09:34 GMT

- does the Agent require an access to the storage? No

- is VSC required? No

- do all bricks need to have the same timestamp? The snapshots takes is based on the configuration file and all vApps part of configuration will have same timestamp.

When I create my configuration (around VCD plug-in) & that I run a job, I get an error saying that the plug in does not support the action "snap"...

=> which actions are supported with VCD ? No idea what this error means can you send a log file?

Keith

Re: Backing up a vApp with SC3.6

yweisser — Fri, 09 Nov 2012 15:01:19 GMT

Hi Keith,

We managed to install the server & the agent of SnapCreator
Creating a configuration looks pretty straight forward, & I m sure we did enter the right information
Creating a schedule is also easy, but when running it, it does not perform the snap job we want

(by the way, we are using SC 3.6)

I attached the debug_log file so that you see everything.

In the discovery part of the process, here is the error:

[Wed Nov 7 11:55:04 2012] [172.16.0.164:9090(3.6.0.1)] INFO: IP address (v4-primary-address) 10.10.10.58 found.

[Wed Nov 7 11:55:04 2012] [172.16.0.164:9090(3.6.0.1)] DEBUG: Adding IP address 10.10.10.58 for storage controller/vserver 10.170.232.58 ...

[Wed Nov 7 11:55:04 2012] [172.16.0.164:9090(3.6.0.1)] DEBUG: Storage controller/vserver login successful.

[Wed Nov 7 11:55:04 2012] [172.16.0.164:9090(3.6.0.1)] DEBUG: Collecting vSphere and storage configuration data ...

[Wed Nov 7 11:55:04 2012] [172.16.0.164:9090(3.6.0.1)] DEBUG: Checking to ensure our list of storage controllers/vservers is correct for all Datastores ...

[Wed Nov 7 11:55:04 2012] [172.16.0.164:9090(3.6.0.1)] ERROR: [vmw-00150] VOLUMES is empty -- not updating (please check NTAP_USERS and VIBE configuration values!)

[Wed Nov 7 11:55:26 2012] [172.16.0.164:9090(3.6.0.1)] ERROR: [scf-00049] Auto Discovery for plugin vibe failed with exit code 1, Exiting!

We have only one storage system (FAS3140) & are logged with root…

VIBE parameters look ok as well, as we can discover all the apps…

Maybe we missed something, but what… hard to debug …

Thanks for your help!

Re: Backing up a vApp with SC3.6

ktenzer — Fri, 09 Nov 2012 15:10:17 GMT

Set VOLUMES=auto:detect in config file and save and rerun

Somehow VOLUMES is blank or null just set to auto:detect and VIBE will add whatever volumes it discovers overwriting it

Keith

Re: Backing up a vApp with SC3.6

yweisser — Fri, 09 Nov 2012 15:13:27 GMT

I will check that

but from what I remember it was set to auto_detect in the global config

i ll get back to you

thanks!

Re: Backing up a vApp with SC3.6

ktenzer — Fri, 09 Nov 2012 16:01:20 GMT

Yeah VIBE is trying to update the actual config file not the global but still if it is in global it should work as VOLUMES=auto:detect would be picked up

Try adding to actual config then I bet it works

Keith

Re: Backing up a vApp with SC3.6

yweisser — Tue, 13 Nov 2012 08:39:44 GMT

Hi Keith,

unfortunately, the test did not succeed with the idea I provided

I attached the conf file & the debug one to see if you spot another problem

thanks!

Re: Backing up a vApp with SC3.6

ktenzer — Tue, 13 Nov 2012 13:17:48 GMT

Config looks good, if you are using global config try without otherwise only thing I can think of trying is disable agent. SC server can talk directly to vCenter so you dont need agent. If you comment out SC_AGENT then SC server will go directly to vCenter.

Hope this helps

Keitb

Re: Backing up a vApp with SC3.6

rmatt — Mon, 24 Dec 2012 06:01:26 GMT

Keith, did we get to the bottom of this one? Is this something to address for 4.0? Thanks!

--Matt