topic Re: Backup finished with exception - an error occurred while generating the index in Data Protection

Backup finished with exception - an error occurred while generating the index

Marius00 — Wed, 04 Jun 2025 22:45:31 GMT

Hi everyone,

I'm using SMSP 8.2 for backing up our Sharepoint 2013 environment which consists of

- Server 1 (Server 2012 R2): Sharepoint-Server, SMSP Agent and Snapdrive 7.1 installed.

- Server 2 (Server 2012 R2): SQL Server (2012) with SMSP Agent, Snapdrive 7.1 and SMSQL 7.2 installed.

- Server 3 (Server 2012 R2): SMSP Server, SnapDrive 7.1 installed and mounted LUN for Backup data.

The Job monitor logs with status "finished with exceptions".

Details tell me:

Type: Item Index

Source_Name: WSS_Content

Status: Failed

Comment: An error occured while generating the index. An error occured while cloning the temporary database. Details: WSS_Content.

The content database (WSS_Content) itself is being backuped successfully.

Thanks in advance.

Marius

Re: Backup finished with exception - an error occurred while generating the index

Marius00 — Mon, 23 Nov 2015 09:53:15 GMT

During backup the following two errors occure in the sql server eventlog:

SMSP8 Agent Service Error ID 8101

Failed to execute the command.
Parameter: clone-backup -Server "s2001" -ServerInstance "S2001\SHAREPOINT" -Database 'WSS_Content' -TargetDatabase 'BAK_2E86B77CDD4CA3F4203A746885BAE27464747ED2_20151123085453' -TransLogsToApply 0 -TargetServerInstance "S2001" -Backup "sqlsnap__s2001_11-23-2015_08.54.44" -ForceRestore:$True -RecoverDatabase:$True -apicontext:$True -verbose:$True
Command Name: clone-backup
Cause: ExistedErrorMessageWhenExecuteCommandException: An error occurred while executing the command.
Error Message: Pipeline State Changed to Failed:
The database 'WSS_Content' from SQL server instance 'S2001\SHAREPOINT' was not found in the backup 'sqlsnap__s2001_11-23-2015_08.54.44' to be restored.

More Information: http://www.avepoint.com/community/event-id/?id=8101

SMSP8 Agent Service Error ID 8407

Failed to operate the database.
Database Name: System.String[]
Database Type: Temp Database
Operation Type: Mount
Cause: ExistedErrorInSMSQLException: An error occurred in SMSQL.
Error Message: Clone database failed.

More Information: http://www.avepoint.com/community/event-id/?id=8407

Edit: I've separated the indexing job, but the job fails with the same errors. If I backup without granularity (so no index needs to be created) the backup is successful.

Re: Backup finished with exception - an error occurred while generating the index

Sahana — Tue, 24 Nov 2015 02:54:38 GMT

Hi,

This might be related to http://mysupport.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=869173, please call support.

Re: Backup finished with exception - an error occurred while generating the index

j1mm7 — Fri, 15 Jan 2016 11:01:39 GMT

Hi,

Did you get a fix for this?

Thanks