topic Re: SME 7.1 not working with Exchange 2013 SP1 CU6 in Data Protection

SME 7.1 not working with Exchange 2013 SP1 CU6

vienna1220 — Fri, 18 Dec 2015 09:07:51 GMT

Hello,

i tried upgrading to SME 7.1 on our Exchange 2013 SP1 CU6, but when trying to configure the Exchange Server in the SME management console using the configuration wizard, it gave an error before the LUN mapping page, saying "Failed to get Exchange information for server" and "The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.".

I upgraded Snapdrive to 7.1, verfied all credentials according to the manuals, re-installed and rebooted multiple times (registry and filesystem cleaned, even tried to rename the existing SnapInfo directory, ...), stopped all other services on the server but without any change...

Every time when trying to run the configuration wizard, the debug log shows no errors, lists all Exchange information and ends with the following lines:

[11/18 12:51:58 155] Exit CSmeCDOExm::GetExchangeStructureInternal 0x0
[11/18 12:51:58 155] Exit CNtapSnapMgr::GetExchangeStructure: 0x0
[11/18 12:51:58 233] Enter CSmeServerBase::~CSmeServerBase ...
[11/18 12:51:58 248] m_ptrSnapShot released
[11/18 12:51:58 248] m_pISnapShot4 released
[11/18 12:51:58 248] m_pISnapShot5 released
[11/18 12:51:58 248] m_pISnapShot6 released
[11/18 12:51:58 248] m_pISnapShot7 released
[11/18 12:51:58 248] m_pISnapShot8 released
[11/18 12:51:58 248] m_pISnapShot9 released

I ended up uninstalling SME 7.1 and re-installed SME 7.0 which is working.

Exchange Server: ESXi 5.5 VM, Windows Server 2012 R2 (with current patches), Exchange 2013 SP1 CU6 - no DAG, single server installation (in co-existence with Exchange 2010), 4 iSCSI LUNs created with Snapdrive (1x Log, 3x Store), System drive and Exchange installation drive on vmdk Disks (via ESXi -> NFS store on the same NetApp)

NetApp: FAS 2240-2 with Data ONTAP 8.1.4P1 7-mode (with complete license bundle)

Anyone else got this problem or even better - a solution?

Re: SME 7.1 not working with Exchange 2013 SP1 CU6

Dan — Thu, 18 Dec 2014 09:42:28 GMT

We are tracking this issue in support and we are currently trying to reproduce the error.

on a clean build of Exchange 2013 and CU6 we are not able to reproduce the problem. Currently applying Microsoft hotfixes to verify if that breaks something in .NET.

I will keep this thread updated with the progress.

Regards,
Dan

Re: SME 7.1 not working with Exchange 2013 SP1 CU6

Dan — Mon, 22 Dec 2014 12:01:41 GMT

We could not reproduce the error with the upgrade workflow.

Looking at the error and the relevant function, we could force the problem in following conditions:

-SME is configured or ran at the DAG level

-one of the following services is stopped or not responding on one nodes of the DAG

Snapdrive Service, Snapmanager Service, Snapdrive Storage Management Service,Snapdrive Management Service.

Would be good if we could get the output of following powershell cmdlet before and after the upgrade:

Get-Service –ComputerName Node1, Node2, Node3 –name Snap*, SDMGMT*, SWSvc

Best regards,

Dan

Re: SME 7.1 not working with Exchange 2013 SP1 CU6

HENRIKDENMARK — Fri, 08 May 2015 09:45:51 GMT

Any update on this issue?

Re: SME 7.1 not working with Exchange 2013 SP1 CU6

Michaelm — Thu, 04 Jun 2015 10:51:47 GMT

hi having the same issue has anyone find the solution to this issue

Re: SME 7.1 not working with Exchange 2013 SP1 CU6

Wachendorff — Tue, 16 Jun 2015 16:17:09 GMT

Hello,

check if the service SnapDrive Storage Management Service is started. This has solved my issue.

Christian

Re: SME 7.1 not working with Exchange 2013 SP1 CU6

MARTINTHIEM — Sun, 05 Jul 2015 11:37:53 GMT

i have solved this issue with that way:

https://kb-stage.netapp.com/support/index?page=content&id=2022129&pmv=print&impressions=false&viewlocale=en_US

Best,

Martin

Re: SME 7.1 not working with Exchange 2013 SP1 CU6

mfriedenfeld — Tue, 21 Jul 2015 21:06:45 GMT

I'm having the exact same issue running the config wizard. Slightly different environment.

Server 2012 R2

Exch 2013 CU9

Ontap 8.3 C-Mode

Snapdrive 7.1.1

SME 7.1

Unfortunately I don't have the option to revert to SME 7.0 as it is not a supported configuration.

Anyone able to find a solution for this issue?

Re: SME 7.1 not working with Exchange 2013 SP1 CU6

SilverFox — Mon, 01 Feb 2016 18:26:22 GMT

any update on this .. I have EXCHANGE 2013 CU9