Commvault Intellisnap - SMB3 volumes with Hyper-V

BADONDERS — Wed, 04 Jun 2025 23:20:12 GMT

Hi,

I am trying to protect my SMB3 shares with virtual machines in Hyper-V. The intention is to use Intellisnap (SnapProtect) with Commvault 10 SP11.

From some other posts, I already understand this is supported with Commvault.
Unfortunately, I don't get the backup running fine...

- The SMB share is discovered correctly.

- A snapshot on Hyper-V is created successfully.

After that I got an error in the CV console:

Error Code:[62:2498]

Description: Failed to retrieve data.

Source: hostname, Process vsbkp

Anyone familiar with this error?

Regards,

Bart

Re: Commvault Intellisnap - SMB3 volumes with Hyper-V

Stefan-Reitmeier — Thu, 01 Oct 2015 12:57:47 GMT

as far as I know intellisnap and smb3 hyper-v share is not supported at the moment. So you have to use built in ms remote vss provider.