SM Exchange and OM Dataset Creation Error - Access Denied

bstrignano — Thu, 05 Jun 2025 07:11:00 GMT

Hi All,

I'm trying to set up Snap Manager for Exchange 2010 and I'm having a problem running the configuration wizard.

SME v6 and SD v6.2 on Windows 2008R2

The Operations Manager 4.0 server is running on RHEL 5.4.

When I configured Snapdrive I provided the Linux root login and password, but it looks like SME is attempting to authenticate to OM with its windows service account.

How can I give the windows service account login access to OM running on Linux? Do I need to set up LDAP?

Why does it not use the Linux login and password I provided to Snapdrive?

Snapdrive is running under a different service account than Snapmanager, could this be part of the issue?

[17:13:51.128] Querying SnapManager dataset info...

[17:13:51.143] Getting dataset information for storage group/database [Mailbox Database 0110901184]...

[17:13:51.159] Getting dataset information for storage group/database [Public Folder Database 2061905638]...

[17:13:51.159] Creating SnapManager dataset, connecting to SnapDrive...

[17:13:51.159] SnapMgr_Exchange_EXCHMBX1 [17:13:51.800] Creating SnapManager dataset...

[17:13:53.034] SDDatasetMemberIterStart failed. [17:13:53.034] [SDAPI Error]: RBAC access check failed with the following reason. Error Description :'DFM.DataBase.Read access denied on dataset SnapMgr_Exchange_EXCHMBX1 for user DOMAIN\Account on Operations Manager server dfmserver.DOMAIN.com'.

102

[17:13:53.034] Preparing LUN 'G:\', LUN 'E:\', LUN 'H:\', LUN 'F:\', for dataset operation...

[17:13:53.034] Adding dataset member to dataset [SnapMgr_Exchange_EXCHMBX1]...

[17:13:53.347] SDDatasetMemberAdd failed.

[17:13:53.347] [SDAPI Error]: RBAC access check failed with the following reason. Error Description :'DFM.DataSet.Write access denied on dataset SnapMgr_Exchange_EXCHMBX1 for user DOMAIN\Account on Operations Manager server dfmserver.DOMAIN.com'.

102

[17:13:53.347] Unable to create SnapManager dataset.

Thanks

Brent

Re: SM Exchange and OM Dataset Creation Error - Access Denied

bstrignano — Wed, 04 Aug 2010 14:22:50 GMT

I got it. Even though LDAP is not set up, I just added DOMAN\Username to the users list in OM and it worked.

SM Exchange and OM Dataset Creation Error - Access Denied

bshep8384 — Wed, 21 Sep 2011 16:42:48 GMT

Where do you find the users list in OM?

Re: SM Exchange and OM Dataset Creation Error - Access Denied

KFU — Tue, 24 Mar 2015 08:19:58 GMT

You can find the users list if you use this command on Windows command line:

C:\> dfm user list -l

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SM Exchange and OM Dataset Creation Error - Access Denied

Re: SM Exchange and OM Dataset Creation Error - Access Denied

SM Exchange and OM Dataset Creation Error - Access Denied

Re: SM Exchange and OM Dataset Creation Error - Access Denied